Customer Service Manager – Transicold
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Job Description
Technical Customer Service Manager overseeing complex customer inquiries across all aftermarket platforms. Enhancing communications, documentation, and improving sales and service levels globally through training.
Responsibilities:
- Experienced Technical Customer Service professional, overseeing response to complex customer inquiries or issues across all aftermarket platforms.
- Responsible for enhancing customer information, communications, and documentation to improve aftermarket sales and service levels.
- Working with Sales, Supply Chain, and other groups as needed.
- Reviews and escalates issues and responds as required, establishes and maintains a good relationship with a high-profile customer.
- Responsible for maintaining global standards and audit programs at the customer owned depots.
- Supports onsite training of the customers technical and field service staff to ensure standardization globally.
- Job will involve global travel to customers offices and service locations.
- Handles escalated and unresolved calls and issues.
- Provides guidance and recommendations on how to resolve customer situations.
- Works with production, sales, shipping, warehouse, or other groups as needed to meet established service levels.
Requirements:
- Requires expert to mastery knowledge obtained through advanced education, combined with experience
- Advanced knowledge of related disciplines within work area and able to identify links and potential impact on projects, programs and systems
- University Degree or equivalent
- A minimum of 10 years prior relevant experience OR An advanced degree in a related field and a minimum of 7 years experience
Benefits:
- No specific benefits mentioned
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