Customer Service, Operations VA
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Job Description
Customer Service & Operations Virtual Assistant supporting Australian clients in a remote role. Focus on improving customer communication and operational workflows for a custom apparel company.
Responsibilities:
- Respond to customer inquiries regarding products, orders, and printing options
- Provide clear and accurate information to help customers make decisions
- Proactively reach out to customers via email and phone to resolve issues faster
- Handle a mix of urgent/rush orders and standard inquiries in a timely manner
- Monitor and manage order flow through the company’s custom admin system
- Ensure all orders are processed correctly and no details are missed
- Identify and escalate potential issues before they impact production or delivery
- Review incoming data and customer submissions for accuracy and completeness
- Review submitted logos and artwork for quality and print readiness
- Open files in tools such as Photoshop or Illustrator when needed
- Flag basic issues (resolution, formatting, clarity) for the design team
- Coordinate with designers for any required adjustments or corrections
- Identify gaps or inefficiencies in current workflows
- Suggest improvements to systems, processes, and customer experience
- Help ensure smoother order handling and reduced manual errors
- Support automation and operational refinement initiatives
Requirements:
- Proven experience in customer service, operations, or virtual assistant roles
- Strong communication skills (written and verbal)
- Comfortable making phone calls to customers when needed
- Highly organized with strong attention to detail
- Ability to multitask and manage moderate-volume workflows
- Basic familiarity with graphic files and design tools (Photoshop/Illustrator preferred but not required)
- Proactive mindset with a focus on problem-solving and process improvement
- Ability to work independently and take ownership of tasks
- Nice to Have:
- Experience in print, merchandise, apparel, or e-commerce industries
- Basic understanding of file formats and print production requirements
- Experience working with custom admin systems or order management tools
- Exposure to working with designers or creative teams
Benefits:
- This is a remote role that will be set up as an independent contractor engagement.
- To ensure alignment and transparency, successful candidates will be expected to:
- Disclose any existing ongoing roles or client work
- Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)
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