Customer Service Professional
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Job Description
Customer Service Representative at Manulife handling inquiries in insurance sectors. Delivering professional service and fostering customer satisfaction in a remote work environment.
Responsibilities:
- Deliver reliable and professional service to clients
- Foster customer satisfaction and loyalty
- Provide effective, timely resolution to customer inquiries
- Strive for first-call resolution
- Maintain a positive tone with customers and coworkers
- Work independently and collaboratively to resolve issues
- Stay updated on product, industry, and service changes
- Ensure customer service excellence by adhering to privacy and transaction procedures
Requirements:
- Proven experience in customer service
- Prior experience in the insurance industry is considered an asset
- Excellent time management skills
- Ability to prioritize tasks effectively
- Strong teamwork and collaboration abilities
- Capacity to work well under pressure
- Proficient in computer operations
- Adept at using technology to enhance customer service
- Highly customer-focused
- Proven concern for organization and quality
- Creative approach to problem-solving
- Flexible attitude
Benefits:
- Health insurance
- Dental insurance
- Mental health benefits
- Vision insurance
- Short-term disability insurance
- Long-term disability insurance
- Life insurance
- AD&D insurance coverage
- Adoption/surrogacy and wellness benefits
- Employee/family assistance plans
- Retirement savings plans including pension/401(k)
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid time off including up to 11 paid holidays, 3 personal days, and 150 hours of vacation
- Sick time (40 hours or more where required by law)
- Statutory leaves of absence
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