Customer Service Representative / Dispatcher
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Job Description
Customer Service Representative supporting customer communication and scheduling for a Residential Cleaning Franchise. Managing inquiries and optimizing appointment scheduling.
Responsibilities:
- Lead Capture & Booking
- Scheduling & Reschedules
- Customer Communication & Retention
- Service Issue Intake & Escalation
- CRM & Administrative Support
Requirements:
- Customer Service Experience
- Scheduling / Coordination Experience
- Customer Communication Volume
- CRM / Software Experience
- Multitasking / Operational Coordination
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