Customer Service Representative – Dispatcher
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Job Description
Customer Service Representative managing customer inquiries and scheduling for a Residential Cleaning Franchise. Ensuring communication and retention of clients while supporting operations in a remote setting.
Responsibilities:
- Lead Capture & Booking Answer inbound calls, website inquiries, and customer requests for cleaning services.
- Scheduling & Reschedules Schedule new cleaning appointments and recurring services.
- Customer Communication & Retention Maintain clear and professional communication with customers.
- Service Issue Intake & Escalation Receive and document service issues or customer complaints.
- CRM & Administrative Support Maintain accurate customer records and appointment details in the CRM.
Requirements:
- Customer Service Experience Minimum 2 years of experience in customer service, client support, or service-based business environments.
- Scheduling / Coordination Experience At least 2 years of experience coordinating appointments, service schedules, or operational calendars.
- Customer Communication Volume At least 2 years of experience handling high volumes of inbound inquiries and follow-ups via phone, email, or messaging platforms.
- CRM / Software Experience Minimum 2 years of experience using CRM systems or scheduling tools to manage customer data and appointments.
- Multitasking / Operational Coordination Minimum 2 years of experience managing multiple service requests, appointments, or client interactions simultaneously.
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