Customer Service Representative, MotoSport Gearhead I
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Job Description
Customer Service Representative in the powersports industry delivering exceptional service via phone, chat, and email to help riders. Responsibilities include resolving issues and maintaining customer relationships.
Responsibilities:
- Provide concierge-level customer service to our riders.
- Assist customers with general product inquiries.
- Handle customer interactions via phone, chat, and email.
- Resolve issues related to orders: returns, shipping, and order status.
- Proactively follow up with customers when needed.
- Build and maintain strong relationships with our riders.
- Demonstrate autonomy in using internal systems while proactively keeping up with process and system updates.
- Collaborate with a team passionate about powersports.
- Build product knowledge through ongoing training and development.
Requirements:
- Advanced English proficiency (spoken and written) is required.
- Preferred experience in the powersports industry.
- Genuine passion for outdoor activities, sports, and customer service.
- +1 Year customer service or retail experience required.
- Ability to use CRM and contact center systems.
- A bachelor’s degree or equivalent is preferred. High school diploma or equivalent is required.
- Ability to multitask, prioritize, and think out of the box. Problem-solving and adaptability.
- Ability to type 30+ WPM required.
- In-depth knowledge of Microsoft Office, required.
- Time-sensitive management proven skills.
- Ensure a stable and continued workstation, with the minimum internet requirements and a surplus (preferred).
Benefits:
- Reasonable accommodations for qualified individuals with disabilities
- Flexible work schedules to work full time shifts (weekends included)
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