Customer Service Representative, PT
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Job Description
Customer Service Representative at FMG handling financial tech inquiries via phone and email. Engaging with clients and resolving their inquiries while promoting a supportive work environment.
Responsibilities:
- Answer incoming calls
- Respond to incoming emails
- Attend screen share calls with clients
- Attend regular meetings to discuss area of improvement for Support
- Be available during regular business hours for unexpected calls and meetings
- Access to a private & secure workspace, free from distractions
- Accessible during the assigned work schedule for regular duties and responsibilities as outlined by the supervisor
- An internet connection with speeds of 5 Megabits down / 3 Megabits up (5mbps/3mbps)
Requirements:
- Customer Service experience
- Excellent written and verbal communication skills
- Ability to work remotely and remain on task
- Ability to work as a part of a team
- Ability to apply critical thinking to problems
- Ability to work with a computer and learn new software
Benefits:
- Enjoy a generous paid holiday schedule, including a full week off for our Winter Holiday Shutdown.
- Paid sick leave
- Matching 401(k) with immediate full vesting
- On Demand Pay - allows access to a portion of your earned wages prior to the payday with same day deposit
- Internet Reimbursement
- We’ll provide you with the work computer equipment you need to set you up for success!
- Employee Events Committee planning a mix of fun in-person and virtual events to keep us all connected.
- FMG swag to show off your company spirit in style!
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