Customer Service Representative
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Job Description
Customer Support Representative assisting customers from Puerto Rico with inquiries and issues. Providing support via email and chat while documenting interactions in CRM systems.
Responsibilities:
- Collaborate with core team members and department heads to navigate customers' needs and deliver optimal results
- Provide first-level support to customers via email and/or chat in a timely and professional manner
- Address customer inquiries, troubleshoot problems, and guide users through basic issue resolution steps
- Document and track customer interactions, issues, and resolutions in CRM, online tools, and cloud-based platforms
- Process and prepare information for auditing and reporting purposes
- Effectively communicate technical information to non-technical users
Requirements:
- High school diploma or equivalent
- 1+ year of customer service experience in a fast-paced environment
- Bilingual in Spanish (C1) & English (C1)
Benefits:
- Work from home
- Computer equipment
- Great culture
- Growth opportunities
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