Customer Service Representative
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Job Description
Customer Service Representative offering effective support for Liberator Medical Supply customers. Responsible for customer service inquiries and processing returns in a remote setting.
Responsibilities:
- Provide timely and accurate information to customers regarding their order status and/or product information requests according to established department and intra-departmental policies and procedures.
- Process customer returns according to established department policies and procedures.
- Work closely with the Medical Billing department to resolve disputed Billing charges
- Provide timely feedback to Customer Service Management regarding service failures or customer concerns.
- Partner with Sales Representatives to meet or exceed customer service expectations.
Requirements:
- 1+ years medical industry or call center/customer service experience
- Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or training tools.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
- High School Diploma or general education degree (GED)
Benefits:
- Up to 12 company paid holidays
- Medical, dental and vision insurance
- 401(k)
- Tuition Reimbursement
- Access to the BD Healthy Lives Program, Employee Assistance Programs, and additional support resources!
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