Customer Service Representative
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Job Description
Customer Service Representative for Stryker delivering phone and email support for sales and healthcare professionals. Ensuring quality orders and assisting with inquiries through multiple channels.
Responsibilities:
- Provide phone and email support for inquiries from sales and healthcare professionals
- Answer incoming requests through a multichannel system which includes but is not limited to order entry, order status verification and processing return orders
- Consistently maintain all record-keeping as appropriate and in accordance with Stryker specifications, and follow standardized process to ensure 100% quality for all orders
- Understand, interpret, and explain detailed information of processes and procedures
- Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required
- Demonstrate flexibility in responding to new and rapidly changing situations and environment
- Demonstrate an understanding of how decisions impact customers, markets and sales representatives
- Provide support beyond standard hours as needed if call volume and/or workload require additional time
Requirements:
- At least 2 years of direct customer service or account management experience
- High School diploma or GED equivalent
- Experience with Salesforce and/or Systems Applications & Products (SAP)
- Ability to work flexible hours as needed to support the business needs
- Associates or Bachelors Degree preferred
- 3 or more years of customer service and order entry or experience in a call center
- Experience with Enterprise Resource Planning (ERP), Electronic Data Interchange (EDI) or Global Healthcare Exchange (GHX) are a plus
- Experience with PowerBI, Genesys, and/or Avaya are a plus
Benefits:
- bonus eligible
- benefits
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