Customer Success Account Manager
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Job Description
Customer Success Account Manager managing customer implementation and project deliverables for Burro's robotics technology to enhance customer satisfaction and success. Onsite travel required with a focus on agriculture.
Responsibilities:
- Be a product expert, have a deep understanding of Burro’s capabilities and uses
- Ensure customers have a world-class experience from project kickoff to pre-deployment and deployment, to ongoing support, to re-order, and renewal of recurring services
- Be on-site regularly with the customer, and effectively advocate internally for improvements, fixes, and new product features to ensure customer satisfaction
- Maintain timelines, milestones, and open action items in project schedules
- Coordinate internal and external meetings to align with customer needs and commitments
- Meet KPIs and metrics related to customer success, including customer satisfaction, revenue, and retention
- Drive the escalation of technical issues to robot support and engineering teams
- Develop strong relationships with key stakeholders at customer sites
- Proactively identify opportunities to add value to our customers.
Requirements:
- B.S. in Engineering, Business or other technology related field.
- 5+ years relevant experience in a Customer Success role, work in emerging technologies or agriculture, startup experience and fleet operations a plus.
- Customer centric, data driven.
- Exceptional customer service and communication skills; ability to excel at time-sensitive tasks.
- Ability to advocate, own an outcome, prioritize issues, and influence others to bring issues to closure.
- Self-starter able to take initiative and work independently.
- Onsite travel required up to 80% or as needed.
- Overnight travel required 20% or as needed.
- Proficient in Spanish strongly preferred.
Benefits:
- Competitive salary and benefits package (medical/dental/vision)
- 401K Plan
- Early-stage equity
- Unlimited PTO
- Paid parental leave
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