Enterprise Account Manager
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Job Description
Enterprise Account Manager at Summit leading the management and growth of enterprise customer accounts. Focusing on retention and expansion in the cloud and infrastructure sectors.
Responsibilities:
- Manage and grow a portfolio of enterprise accounts across infrastructure, cloud, and managed services
- Maintain regular, proactive engagement with customers to understand evolving needs and identify growth opportunities
- Identify and drive upsell, cross-sell, and service expansion opportunities within existing accounts
- Own renewal strategy and execution, ensuring retention and long-term account stability
- Partner with internal teams to align solutions with customer needs and priorities
- Monitor account health, usage trends, and risk signals to proactively address churn and contraction
- Maintain accurate forecasting and pipeline visibility for expansion opportunities
Requirements:
- Experience in account management within infrastructure, cloud, or managed services
- Strong understanding of recurring revenue models
- Experience driving expansion within existing customer bases
- Ability to navigate technical conversations and solution positioning
Benefits:
- Flexible Time Off (yes, really) – take what you need, we trust you to manage it
- Medical, Dental & Vision – comprehensive coverage with HSA/HRA options
- 401(k) with 4% match – we invest alongside you
- Parental Leave – paid time for the moments that matter most
- Life & Disability Insurance – built-in peace of mind
- Wellness Support – resources for your mental and physical health
- Free Colocation & Cloud Access – build and experiment in real environments
- Work From Anywhere – remote-friendly by design
- A low-ego, get-it-done culture – come as you are, do great work
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