Customer Success – Account Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Success / Account Manager at Softengine, serving as trusted advisor for clients throughout their lifecycle. Focused on driving customer satisfaction, adoption, retention, and growth.
Responsibilities:
- Serve as the primary point of contact for assigned customer accounts
- Build and maintain strong relationships with executive sponsors, business stakeholders, and end users
- Develop a deep understanding of client business goals, operational challenges, and success metrics
- Conduct regular customer touchpoints, strategic reviews, and account health assessments
- Act as a customer advocate internally to ensure alignment across delivery, support, sales, and leadership teams
- Drive customer adoption, engagement, and long-term value realization
- Monitor account health indicators including utilization, adoption, satisfaction, and risk signals
- Develop success plans and remediation strategies for at-risk accounts
- Coordinate onboarding, training, and customer enablement activities
- Ensure timely resolution and escalation of customer concerns when necessary
- Identify opportunities for upsell, cross-sell, renewals, and expanded services
- Support contract renewals and commercial discussions
- Maintain accurate account forecasts, pipeline visibility, and customer engagement documentation
- Track and report on customer KPIs, project status, and satisfaction metrics
- Prepare executive-ready presentations, QBRs, and account summaries
- Collaborate cross-functionally to improve customer experience and delivery consistency
Requirements:
- 8+ years of experience in Customer Success, Account Management, Professional Services, or related client-facing roles
- Experience managing enterprise or mid-market customer relationships
- Strong executive communication and presentation skills
- Proven ability to manage multiple accounts and priorities simultaneously
- Experience with CRM and customer success tools such as Salesforce, HubSpot, Gainsight, Zendesk, or similar platforms
- Strong problem-solving, organizational, and relationship-building skills
- Bachelor’s degree required
- SAP Business One Certification – Sales
- Travel up to 15%
Benefits:
- Professional development opportunities
- Flexible work arrangements
Similar Jobs
Director of Reseller Partnerships
Director of Reseller Partnerships leading the global reseller ecosystem for Stayntouch, redefining hotel operations through innovative, cloud-native PMS technology.
Key Account Manager – New Customer Acquisition
Key Account Manager focused on acquiring new customers for IAM solutions with a B2B sales emphasis. Driving sales cycles from prospecting to contract closure.
Senior Account Manager
Account Manager role focusing on supporting client relationships and sales of insurance products at Amynta Group. Collaborating with stakeholders and managing account renewals in a remote setting.
Senior Account Manager – Clinical and Academic
Senior Territory Account Manager driving genomic technology adoption within clinical settings in the UK. Collaborating with hospitals and labs to transform patient care through genomics integration.
Executive Territory Account Manager, Healthcare
Territory Account Manager responsible for advancing genomics technologies in healthcare systems. Engaging with clients in New York City, New Jersey, Connecticut, and Rhode Island to drive revenue and relationships.
Distributor Relationship Manager
Distributor Relationship Manager for Allegion managing distribution sales channels, enhancing customer satisfaction and communication flow. Collaborate with sales and service personnel while maintaining order management responsibilities.
Senior Employee Relations Manager
Sr. Employee Relations Manager providing expert HR guidance and managing complex employee matters at Fresenius Medical Care. Collaborating across departments to ensure compliance and employee engagement.
Hospitality & Experience Specialist, Motorsport Partnerships
Hospitality & Experience Specialist managing the planning and execution of motorsport events for CrowdStrike. Delivering premium hospitality experiences for executives and VIP clients in racing events.
Issue Resolution Specialist – Account Coordinator
Issue Resolution Specialist managing DHA’s Issue Resolution Process for DoD Electronic Health Record. Collaborating with teams and connecting end users to ensure smooth operations.
Key Account Manager – Claims Management
Key Account Manager leading insurance damage management initiatives for FIO SYSTEMS AG. Collaborating with insurance brokers and developing tailored solutions to enhance customer relationships.
Account Manager
Account Manager for CXT Software managing a $5M–$10M+ SaaS customer portfolio. Responsible for Net Revenue Retention and driving expansion opportunities in a rebuilding phase.
Account Manager
Account Manager handling Net Revenue Retention for a $5M–$10M+ customer portfolio at CXT Software. Driving expansion, retention, and customer outcomes in a rebuild-phase SaaS business.
Account Supervisor, Professional Services
Account Supervisor leading client accounts in strategic communications at a PR agency. Managing team performance and ensuring high-quality PR deliverables.
Account Manager
Account Manager responsible for Net Revenue Retention and expansion within a $5M–$10M+ portfolio for SaaS company. Collaborate cross-functionally to enhance customer outcomes and overall service delivery.
Account Manager
Account Manager at CXT Software driving Net Revenue Retention while managing a $5M–$10M+ portfolio of customers. Leading expansions and customer outcomes in a rebuild phase.
Account Manager
Account Manager driving Net Revenue Retention for a $5M–$10M+ portfolio in a SaaS business. Collaborating with cross-functional teams to optimize customer outcomes and processes.
Account Manager
Account Manager responsible for Net Revenue Retention and customer expansion in a SaaS environment. Overseeing significant customer portfolios and collaborating cross-functionally to achieve targets.
Account Manager, B2B Tech
Account Manager managing client relationships and PR strategies in B2B Tech for Interdependence. Overseeing campaign execution and collaborating with cross-functional teams in a fast-paced environment.
Senior Account Manager, Gaming
Senior Account Manager responsible for managing gaming client accounts. Leading strategic partnerships and driving revenue growth through optimized CTV advertising campaigns.
Senior Account Manager, Employee Benefits
Sr. Account Manager managing Employee Benefits for the West Region at Equitable. Building client relationships and driving revenue through effective service and strategic management.