Enterprise Account Manager
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Job Description
Enterprise Account Manager owning renewals and expansion for TeamViewer’s French enterprise customers. Managing strategic accounts, forecasts and customer relationships across the SaaS platform.
Responsibilities:
- Own a portfolio of up to 40 enterprise accounts at €10K+ ARR
- Drive retention, renewals and expansion across existing French enterprise customers
- Build and maintain strategic account plans, stakeholder maps, renewal timelines, adoption status, expansion opportunities and risk assessments
- Proactively manage renewals, develop value narratives and negotiate commercial terms including multi-year agreements
- Identify, qualify and close expansion opportunities across seats, products and use cases
- Build trusted relationships with IT decision-makers and business stakeholders
- Maintain accurate weekly renewal and expansion forecasts in Salesforce
- Own qualified opportunities handed over from the Enterprise Account Specialist team
- Partner with Enterprise Solution Engineers on technical validation and solution design
- Collaborate with Customer Success and Support to resolve retention risks
- Work with partners, distributors and resellers on channel-procured opportunities
- Share customer and market insights with Product, Marketing and leadership
- Contribute to customer references, case studies and events
- Achieve gross and net revenue retention and expansion targets
- Ensure strategic accounts have current account plans and clearly managed renewal paths
- Coordinate clean handovers among Account Executive, Enterprise Account Specialist, Customer Success and technical teams
Requirements:
- 3+ years of experience in enterprise account management, renewals or customer-facing sales focused on existing customers, ideally within SaaS, software or technology
- Proven track record of retaining and expanding an existing book of business against commercial retention and growth targets
- Experience owning commercial renewals and identifying and closing upsell and cross-sell opportunities within enterprise customers
- Strong commercial and negotiation skills, including experience navigating procurement processes and structuring agreements within mid-sized and large organizations
- Consultative, solutions-focused sales approach with the ability to understand customer challenges and connect technology solutions to business value
- Confidence engaging operational, technical, senior decision-makers and executive stakeholders
- Strong account planning and stakeholder-mapping skills
- Disciplined approach to forecasting, pipeline management and CRM hygiene, ideally with experience using Salesforce
- Fluency in French and English, written and spoken
- Excellent communication, presentation and relationship-building skills
- Entrepreneurial mindset and ability to take ownership, work independently and succeed in a rapidly changing, international environment
Benefits:
- Great compensation and benefits packages including company achievement bonus or sales bonus and regular salary reviews
- Premiums for the private pension plan (BAV) up to the maximum amount are topped up by TeamViewer
- Public transport friendly offices
- Option to lease an e-bike (Germany only)
- Special terms for local gyms
- Access to Corporate Benefits platform with many discounts
- Regular Team events and company-wide celebrations
- Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
- Hybrid and Flexible work time
- Work From Abroad Program allowing up to 40 days of work outside your contracting country
- Onsite Onboarding in our HQ office for an optimal start
- Opportunities for personal and professional growth
- Inclusive and diverse workplace culture
- Application or hiring accommodations and onboarding support
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