Key Account Manager
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Job Description
Remote Key Account Manager growing Hygiena’s rapid microbiology diagnostics business across US food-safety accounts. Driving strategic sales, customer relationships, pipelines, and key-account growth.
Responsibilities:
- Manage and cultivate complex key internal and external customer relationships
- Identify strategic initiatives and opportunities to accelerate growth and return on investment for select food-sector accounts
- Assist with developing and implementing national marketing campaigns and strategies
- Develop relationships with key contacts across Quality, Regulatory, Procurement, Operations, and Food Safety
- Partner with customers using a strategic and consultative approach to understand business needs, issues, strategies, and priorities
- Deliver Hygiena value-adding business solutions
- Develop and manage sales pipelines, analyze activity, and monitor performance against sales quotas
- Lead all aspects of the selling cycle for selected key accounts
- Recommend business-plan adjustments and establish new objectives to maximize sales effectiveness
- Develop comprehensive short- and long-term key-account business plans
- Acquire and integrate industry knowledge on trends, emerging technologies, regulatory drivers, and competitors
- Coordinate calendars and meeting preparation for customer events
- Attend customer events, conventions, and key customer calls
- Prepare and deliver quarterly business reviews and competitive updates for Hygiena and key-account customers
- Travel to see customers in the assigned territory by driving and/or flying
Requirements:
- Bachelor's degree in microbiology, Food Science or related Biology, or equivalent education and work experience, required
- Minimum of 5 years of experience in Food Safety
- 3 years of pathogen experience
- Minimum of 3 years of Strategic Account/Key Account Management experience
- Intermediate knowledge of Microsoft Office (Outlook, Word, Excel, Visio, PowerPoint)
- Intermediate knowledge of Adobe Acrobat
- Knowledge and previous experience with CRM systems (MS Dynamics or SFDC)
- Advanced knowledge and experience in sales and relationship management
- Proven performance negotiating complex contracts
- Excellent verbal and written communication
- Ability to influence results with customers, internally and externally
- Ability to use discretion and independent judgment
- Ability to execute projects/programs strategically throughout the organization
- Ability to work in a team environment, build internal alignment, and influence internal contacts to drive accelerated sales
- Willingness and ability to travel up to 75%
- May occasionally work evenings and/or weekends
Benefits:
- 15 days of PTO
- 10 paid company holidays
- Medical insurance with HSA employer contribution
- Dental insurance
- Vision insurance
- Company-paid life insurance
- Short-term disability
- Long-term disability
- Employee Assistance Program
- 401(k) with Safe Harbor and profit-sharing employer contributions
- Tuition reimbursement program
- Charitable contribution matching
- Employee referral bonus opportunities
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