Customer Success Coordinator
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Job Description
Customer Success Coordinator acting as the main point of contact at GoodRx for ScriptDrop support. Handling customer interactions and managing day-to-day operations in a remote capacity.
Responsibilities:
- Serve as the lead point of contact for all customer support matters (inbound and outbound support) and resolve customer issues.
- Accurately document customer support interactions in SalesForce cases.
- Develop relationships with our customers including pharmacies, courier companies and patients.
- Be the SME of all systems and processes related to supporting our customers, couriers and patients.
- Utilize an array of soft skills and technical aptitude to ensure we are delivering value to our customers.
- Manage day-to-day courier and pharmacy operations and assist in any manual tasks as scheduled.
- Assist with challenging client requests or issue escalations as needed.
- Be the first to alert the company of any system concerns.
- Ad Hoc / As needed project work.
Requirements:
- Effective communication skills through phone, email, and chat interactions
- Ability to thrive in a high pace work environment which continues to grow and evolve
- Experience with tools similar to Slack, SalesForce
- Experience delivering client-focused solutions to customers
- Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail
- Excellent listening skills
- Strong verbal and written communication skills
- Ability to learn new products and services very quickly
- Adaptable to changing environments and business needs
- Some college experience preferred but not required
- Experience handling difficult or complicated customer service issues required
- Experience handling various levels of business partners strongly preferred
Benefits:
- medical, dental, and vision insurance
- 401(k) with a company match
- an ESPP
- unlimited vacation
- 13 paid holidays
- 72 hours of sick leave
- mental wellness and financial wellness programs
- fertility benefits
- generous parental leave
- pet insurance
- supplemental life insurance for you and your dependents
- company-paid short-term and long-term disability
- annual cash bonuses or commission
- annual equity grants for most positions
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