Customer Success Manager
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Job Description
Customer Success Manager at Iron Mountain collaborating on Global Account strategies and driving customer loyalty. Managing complex relationships and supporting operational activities for business growth.
Responsibilities:
- Collaborate in the development and execution of Global Account strategies and advocate for external and internal teams by engaging cross-functionally across all levels of the organization.
- Lead operational and account support activities including changes in customer service, inventory transfers, billing and invoicing, and issue resolutions, while ensuring customer agreements, conService Level Agreements (SLAs) are upheld.
- Drive business growth and customer loyalty by building and maintaining strong relationships with customer key contacts, identifying and supporting new opportunities (cross-sell/upsell, Request for Proposals/Statements of Work), and consistently overachieving targets through a customer-centric approach.
Requirements:
- A successful track record of managing large, complex customer relationships.
- Proven ability in stakeholder management and strategic problem-solving, with the interpersonal skills to influence decision-makers at all levels.
- Proven ability in self-starting, proactive problem-solving, working independently, and maintaining strong interpersonal skills, with experience working with customers on a global level.
- Bachelor’s Degree or equivalent experience
Benefits:
- Competitive compensation and benefits aligned with experience
- Generous paid time off and public holidays.
- Opportunities for continuous learning and professional growth through upskilling sessions.
- A culture of belonging in which you are encouraged to use your voice.
- Comprehensive health, wellness, and retirement plans.
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