Customer Success Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Success Manager overseeing customer relationships and driving satisfaction for Eleven Software's SaaS solutions. Proactively managing account growth and mitigating churn while collaborating across teams.
Responsibilities:
- Serve as the primary point of contact for a portfolio of customers throughout the entire lifecycle, ensuring a seamless and positive experience.
- Build trusted, consultative relationships by understanding customer goals and aligning ElevenOS capabilities to support those objectives.
- Monitor customer health, usage trends, and engagement metrics to proactively identify risks and take steps to prevent churn.
- Track, analyze, and act on customer satisfaction data and key performance indicators (KPIs).
- Identify opportunities to expand customer adoption of Eleven Software solutions and collaborate with Sales on upsell/cross-sell opportunities.
- Lead Quarterly Business Reviews (QBRs) to showcase value, assess alignment with evolving customer needs, and uncover optimization opportunities.
- Work cross-functionally with Product, Support, Engineering, Sales, and Partner Management to resolve issues, streamline service delivery, and advocate for the customer.
- Champion customer feedback, ensuring insights contribute to product enhancements, service improvements, and roadmap decisions.
Requirements:
- Strong technical aptitude with experience in networking concepts, Wi-Fi infrastructure, topology, or IT environments.
- 5+ years of proven experience in Customer Success, Account Management, or similar customer-facing roles, with a focus on relationship management, retention, and growth.
- Exceptional communication skills, capable of presenting technical information to both technical and non-technical audiences.
- Experience leading executive-level conversations, including QBRs, with Director-, VP-, and C-suite-level stakeholders.
- Familiarity with the hospitality industry, MDU space, or similar service-driven verticals is a plus.
- High attention to detail with strong analytical and problem-solving skills.
- Ability to thrive in a fast-paced environment, balancing multiple priorities across a diverse portfolio of accounts.
- Comfortable working across global time zones as needed to support customers and internal teams.
- Occasional travel for company meetings or customer onsite engagements.
Benefits:
- Work with global hospitality brands and innovative Wi-Fi technology.
- High-impact role within a growing CS organization.
- Collaborative team, meaningful customer relationships, and room for career growth.
- Mission-driven company focused on elevating the guest and resident experience.
Report this job
Job expired or something wrong with this job?
Similar Jobs
Director of CRM and Lifecycle Marketing
Director of CRM leading end-to-end lifecycle marketing strategies for healthcare brand engagement. Focusing on retention and deep engagement across various communication channels.
Customer Engagement Manager
Customer Engagement Manager at myKaarma overseeing client relationships and operational success in automotive service. Engaging with dealerships to drive platform adoption and performance improvements.
Product Success Manager
Product Success Manager at Workiva elevating platform adoption and solution health through data analysis and insights. Collaborate on value realization strategies for customer success teams.
Manager, Customer Success Consultant
Manager, Customer Success at Cengage Group driving student engagement and educational adoption. Leading initiatives with district partners to ensure exceptional outcomes and lasting impact.
Client Success Manager – Sage 100
Client Success Manager at Blytheco supporting ERP clients and managing software sales. Collaborate with teams to achieve sales targets and enhance client satisfaction through tailored solutions.
Regional Manager – Customer Success
Regional Manager leading Customer Success Managers to drive customer satisfaction and retention at Megaport, a global leader in Network as a Service.
Enterprise AI Customer Success Manager, Adoption
Customer Success Manager driving AI adoption for WRITER's strategic customers. Collaborating cross-functionally to ensure successful onboarding and tailored enablement for organizational transformation.
Customer Success Manager I
Customer Success Manager in a fast-growing SaaS company focusing on client relationships and revenue growth. Collaborate internally and advocate for clients while driving product adoption.
Customer Success Manager II
Customer Success Manager responsible for managing accounts across EMEA region in a fast-growing SaaS company. Building relationships and ensuring customer satisfaction while driving revenue growth.
Customer Success Manager
Customer Success Manager focusing on client outcomes and engagement for the Freedom360 marketing solution at Snappy Kraken.
Director, Customer Success – Strategic
Director of Customer Success overseeing strategic accounts, enhancing customer value, and driving retention for a SaaS company. Collaboratively working with Sales and other teams to maximize growth and success.
Wellness Client Experience Specialist
Wellness Client Experience Specialist providing exceptional support for clients of a US-based company. Fostering relationships and promoting tailored wellness solutions to meet client needs.
Customer Success Specialist
Customer Success Specialist managing 500+ customer accounts for cybersecurity firm. Supporting clients' adoption of platform while driving retention and engagement as a path to management role.
Founding CSM
First Customer Success Manager at Endless Commerce delivering value through successful onboarding and relationship management. Own post-sale experiences, identifying expansion opportunities and building playbooks.
Client Success Manager
Client Success Manager guiding clients through intricate tax processes with empathy at Bright!Tax. Manage communications and coordinate internal teams for exceptional client service.
Customer Success Specialist
Customer Success Specialist at Badger Meter responsible for managing BEACON customer accounts and ensuring satisfaction. Collaborating with Sales and Support teams to optimize customer systems and foster loyalty.
Client Success, Point of Contact
Client Success Point of Contact facilitating client-talent partnerships in a remote environment. Overseeing engagement health and addressing operational issues for long-term success.
Enterprise Customer Success Manager
Enterprise Customer Success Manager at Surecomp managing complex onboarding and implementations of SaaS solutions for enterprise customers in Europe.
Customer Success Manager
Customer Success Manager guiding enterprise clients on SaaS platforms to maximize trade finance value. Driving onboarding, expansion, and satisfaction from customer relationships.
CRM Manager
CRM Manager managing user journeys and campaigns for Courtyard.io, a remote-first consumer shopping platform. Leading CRM and loyalty initiatives to enhance marketing capabilities.