Customer Success Representative
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Job Description
Customer Success Representative responsible for onboarding, support, and guidance for customers in Switzerland. Aiming to maximize product value and enhance customer satisfaction.
Responsibilities:
- Serve as the main point of contact for customer inquiries via email, chat, and phone
- Support customer onboarding and product adoption
- Resolve customer issues and escalate complex cases when needed
- Maintain accurate customer information and interactions in CRM systems
- Monitor customer satisfaction, engagement, and retention indicators
- Collaborate with internal teams to improve customer experience
- Contribute to customer documentation, FAQs, and support resources
Requirements:
- 0–2 years of experience in customer service, support, or customer success
- Excellent written and spoken English
- German and/or French language skills are strongly preferred
- Strong communication and problem-solving skills
- Customer-oriented mindset with attention to detail
- Comfortable working in a remote environment and using CRM tools
Benefits:
- Competitive salary
- Fully remote work within Switzerland
- Paid annual leave in accordance with Swiss labor regulations
- Paid public holidays (depending on canton)
- Flexible working hours
- Health insurance and social security contributions as required by law
- Occupational pension plan contributions
- Performance-based incentives where applicable
- Training and professional development opportunities
- Clear career growth within customer success or related roles
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