Customer Success Specialist
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Job Description
Customer Success Specialist focusing on brand Socius Marketing for a digital marketing firm. Supporting internal teams and managing customer communications with opportunities for growth.
Responsibilities:
- Focus on brand Socius Marketing, a full-service digital marketing firm
- Support internal teams by managing customer requests
- Communicate clearly and effectively to provide customer support
- Learn and grow within the role
Requirements:
- 2+ years’ customer support experience with ticketing responsibilities
- 1+ year experience working frequently with Jira, Salesforce, or similar ticketing software platform
- 1+ year inbound customer support phone experience
- Demonstrated general aptitude for learning systems
- Strong verbal skills. Ability to effectively communicate with customers on inbound and outbound support calls
- Strong writing skills. Ability to write clear and concise ticket notes and use email effectively to provide information to others regarding support issues
- Organized, detail-oriented individual capable of following and enforcing processes while maintaining an empathetic and collaborative mindset
- Critical thinker who displays the ability to think, reason, learn, and solve problems
- Ability to learn and apply knowledge of new industries and business models quickly
- Must be friendly, professional, easy to work with and committed to providing support excellence to our customers
- Ability to multitask and re-prioritize tasks based on customer need
- A team player who performs well independently
Benefits:
- Fully remote work setting
- Competitive salary base + commission & bonus
- Full comprehensive health, dental coverage
- Vision coverage
- Generous paid vacation and sick time including your birthday off & extra time off around major holidays
- Employee advancement and clear growth potential
- Company-sponsored professional development opportunities
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