Customer Support Agent – Part-time
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Job Description
Part-Time Customer Support Agent role supporting wellness brand customers through high-quality care and communication during key coverage windows. Committing to a detailed schedule and working within established procedures.
Responsibilities:
- We are seeking a reliable and empathetic **Part-Time Customer Support Agent** to provide high-quality care during key coverage windows.
- This is a critical role for our wellness brand; you will be the direct line of support for customers looking to improve their sleep and quality of life.
- This is a **coverage-specific position** requiring a candidate who is exceptionally disciplined with their schedule.
- You will work within established systems to resolve inquiries, follow detailed standard operating procedures (SOPs), and ensure every customer feels heard and supported.
- Consistency is the heartbeat of this role. Please ensure you can commit to the following **2pm–10pm** shift rotation: **Week A:** Monday and Friday coverage. **Week B:** Saturday and Sunday coverage.
Requirements:
- 1–2 Years of CS Experience: Previous experience in a customer-facing role, ideally within e-commerce or wellness.
- Proactive Outreach: You aren’t afraid to pick up the "digital phone." You are comfortable initiating emails and reaching out to customers or partners to resolve issues or gather information.
- Process-Driven: Proven ability to follow established SOPs (Standard Operating Procedures) with high attention to detail.
- Calm Under Pressure: Ability to maintain an empathetic and professional tone, even when handling high-volume tickets or difficult conversations.
- Strong Communication: Excellent written English with a focus on being clear, concise, and helpful.
Benefits:
- Work remotely (16-20 hours a week)** including weekends.**
- Did we mention it's REMOTE?!!
- One of our core values at Zipdev is "Be authentic." that's why we encourage you to answer the application form in your own words; we are interested in getting to know you, not a digital assistant.
- Wondering how our remote environment or our payment method work? We've put together some helpful answers in our FAQs at the bottom our our career site. Take a look and let us know if you have any other questions!
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