Customer Support, Billing Specialist
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Job Description
Customer Support & Billing Specialist in remote role assisting teachers with subscription processes. Requires customer service experience and proficiency in Google tools while working US hours.
Responsibilities:
- Conduct phone calls and emails to schools to facilitate timely renewals.
- Generate quotes, process orders, and manage invoicing.
- Discuss billing information with customers which includes payment timing, billing address information, and due dates
- Assist customers with basic troubleshooting and account inquiries.
- Use Google Sheets and Salesforce or Excel to track customer interactions and billing cycles.
Requirements:
- At least 1 year of customer service or billing experience with a U.S.-based company.
- Proficiency in Google Docs and Spreadsheets (Excel or Salesforce experience is a plus).
- Exceptional organizational and communication skills.
- Written and verbal English fluency
- Experience working US based hours (PHL night shift)
- Hours: Full-time (40 hours/week), Monday–Friday, 8:00 AM – 5:00 PM ET.
Benefits:
- Candidates must have access to and be willing to use their personal computer or laptop for this role. The device can be a Mac (Apple) or PC product.
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