Customer Support Representative
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Job Description
Customer Support Representative providing client service through calls, chats, and emails for a SaaS based CRM in the pest control industry. Delivering technology training while nurturing customer relationships.
Responsibilities:
- Field incoming calls, chats, and emails into our support team
- Consult with customers to understand their business and recommend best practices in the use of the software
- Nurture customer relationships to build trust
- Participate in the ongoing creation and updating of best practices for role and department
- Operate across department boundaries
- Consistently increase your knowledge of the software and the industry
- Collaborate with other departments when necessary to help the customer be successful
- Help Customer become an expert on the product which includes using all features to the fullest.
Requirements:
- Delivery of technology training in a corporate setting in-person and via the web
- Proven ability to manage multiple projects with tight deadlines
- Customer service/support
- High attention to detail
- Excellent written and verbal communication skills
- Working well across departments
- Ability to prioritize and organize tasks
Benefits:
- Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
- Continued investment in your professional development
- Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
- 401k with up to a 4% match and immediate vesting
- Flexible and generous (FTO) time-off
- Employee Stock Purchase Program
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