CX Operations Specialist
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
CX Operations Specialist managing HubSpot, Zendesk, workflows, ticket routing, and reporting for an international SaaS company. Remote contractor role open to Brazil or Latin America.
Responsibilities:
- Administer HubSpot, including cross-object workflows and automation
- Manage custom objects and properties
- Maintain data governance and data hygiene
- Manage multi-pipeline ticketing and routing logic
- Create custom reports and dashboards
- Administer Zendesk
- Take ownership of CX systems and processes
- Work remotely for an international SaaS company
Requirements:
- High school education
- 5–10 years of professional experience is valued
- Advanced/fluent English
- Hands-on expertise in HubSpot administration
- Experience with cross-object workflows and automation
- Experience with custom objects and property management
- Experience with data governance and data hygiene
- Experience with multi-pipeline ticketing and routing logic
- Experience with custom reporting and dashboards
- Experience administering Zendesk
- Candidates must currently reside in Brazil or Latin America
- Brazilian professionals living in Europe are not eligible
- Experience in SaaS, Customer Success Operations, or Revenue Operations is a plus
- Proactive, self-motivated, curious, comfortable with ambiguity, and capable of taking ownership of systems and processes
Benefits:
- Potential extension after the initial 6-month project
Similar Jobs
Bilingual Automotive Fixed Ops Software Trainer
Bilingual trainer delivering PBS automotive dealership software training in English and French. Supporting installations, customer training, troubleshooting, and implementation across North America.
Bilingual Automotive Fixed Ops Software Trainer
Bilingual trainer delivering PBS dealership management software training in English and French. Supporting automotive dealerships through virtual, onsite, and implementation training across North America.
Head of Cloud Operations
HavocAI head leading cloud operations for defense and commercial autonomous systems. Directing SRE, DevOps, reliability, releases, incidents, and compliance.
Operations Representative – Temporary Coverage
Temporary Operations Representative supporting First Entertainment Credit Union’s back-office transaction processing. Handling ACH, wires, exceptions, compliance, and member account workflows remotely.
Analyst, Performance and Operations Analytics
Remote Analyst analyzing CFGI’s financial and operational performance. Building dashboards, executive reports, forecasts, and insights for strategic business decisions.
Operations Manager – Education, Student Services
Operations Manager overseeing staff, student applications and university communications at a UK higher education provider. Managing CRM workflows, partnerships and operational reporting.
Marketing Specialist, Campaigns – Operations
Marketing Specialist executing email, digital, social, web, and event campaigns for behavioral healthcare provider Guidelight Health. Managing CRM operations, tracking, calendars, and campaign performance.
Senior Retrieval Operations Analyst
Senior Retrieval Operations Analyst optimizing inventory, performance, and reporting for Datavant’s healthcare data collaboration platform. Leading cross-functional initiatives that improve retrieval operations and healthcare data connectivity.
Talent Operations Manager
Talent Operations Manager scaling mentor and instructor talent for Springboard’s online education and workforce development programs. Owning recruiting, capacity planning, quality management, and talent operations across Tech, Allied Health, and AI.
Sales Operations – Incentive Specialist
Sales incentive specialist managing compensation plans, reporting, and revenue analytics for OnTrac’s U.S. same-day and next-day delivery business.
Sales Operations – Incentive Specialist
Sales incentive specialist managing commission administration, reporting, and sales planning. Supporting OnTrac’s same-day and next-day delivery business through accurate compensation processes.
Sales Ops Administrator
Sales Operations Administrator supporting Pipeline Medical’s medical distribution orders, pricing, allocations, and substitutions. Automating recurring workflows with AI while coordinating Sales and Operations.
Operations Specialist
Operations Specialist managing sampling and recruitment for M3’s healthcare and life-science market research projects. Coordinating fieldwork, partners, translations, and client deliverables.
Operations Coordinator
Operations Coordinator mobilizing employees, training, and compliance for Fuelfix’s Australian energy-management client. Managing travel, inductions, records, and safety processes.
Enrollment Operations Lead
International admissions leader driving fee-paying student recruitment across East Africa for African Leadership University. Managing school relationships, admissions pipelines, CRM reporting, and regional recruitment strategy.
Operations Coordinator
Remote Operations Coordinator coordinating workflows, KPIs, documentation, and logistics for SSG’s facilities and commercial cleaning services. Supporting teams, vendors, and continuous process improvement.
Bilingual Operations Manager – English, Spanish
Bilingual Operations Manager overseeing legal production workflows for Mangone Law Firm, a U.S. immigration law firm. Improving KPIs, reducing bottlenecks, and leading team productivity.
CRM Operations Manager
CRM Operations Manager strengthening Braze, data, and campaign operations at MyFitnessPal, a health and fitness platform. Enabling personalization, automation, QA, and partner advertising campaigns.
Wholesale Operations Assistant
Remote wholesale operations assistant supporting a growing consumer goods brand. Processing orders, managing QuickBooks invoices, coordinating fulfillment, and maintaining CRM records.
Senior Specialist – North America Licensed Coffeehouse Operations
Starbucks specialist advising licensed coffeehouses on openings, operations, training, and performance. Leading cross-functional initiatives and coaching licensees to improve business results.