Senior Retrieval Operations Analyst
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Job Description
Senior Retrieval Operations Analyst optimizing inventory, performance, and reporting for Datavant’s healthcare data collaboration platform. Leading cross-functional initiatives that improve retrieval operations and healthcare data connectivity.
Responsibilities:
- Serve as the Inventory Management lead for assigned Retrieval Groups, partnering with Operations, Client Success, Provider, Product, and Technology to manage inventory health, project pacing, retrieval yield, and Business Control Metrics
- Lead operational performance reviews by identifying inventory risks, conducting root cause analysis, developing recovery plans, and driving corrective actions through resolution
- Provide operational guidance to Regional Operations Analysts, coordinating daily priorities, delegating work, supporting ticket management, and ensuring consistent execution
- Develop and communicate operational insights through reporting, dashboards, and trend analysis to support leadership decision-making, inventory prioritization, and continuous improvement
- Facilitate cross-functional governance, including inventory reviews, escalation management, action item tracking, and collaboration with Client Success
- Drive continuous improvement initiatives through playbooks, Business Control Metrics, operational triggers, reporting enhancements, and the Inventory Management Framework
- Lead or support strategic projects and organizational initiatives
- Perform other duties as assigned
Requirements:
- Bachelor’s degree in Business Administration, Operations Management, or a related field
- 2-4 years of experience in operations analysis or a similar role
- Proficiency in data analysis tools, such as Microsoft Excel and SQL
- Familiarity with project management principles and methodologies is preferred
- Strong knowledge of operational metrics and performance measurement
- Excellent organizational skills and ability to work independently and as part of a team
- Strong communication skills to collaborate and present to all levels of employees
- Strong analytical and problem-solving skills to interpret complex data and develop actionable insights
- Comfortable leading cross-functional discussions and influencing without direct authority
- Ability to prioritize competing operational needs while maintaining a proactive approach to inventory management
- Ability to communicate effectively with diverse stakeholders and present information clearly and persuasively
- Ability to drive accountability by following issues through resolution and driving organizational change
- Ability to work collaboratively and coach/mentor team members while fostering collaboration and continuous improvement
- Keen attention to detail and commitment to delivering high-quality work
- This job is not eligible for employment sponsorship
Benefits:
- Total rewards strategy
- Equal Employment Opportunity workplace
- Reasonable accommodations for individuals with physical and mental disabilities
- Post-offer health screenings and vaccinations reviewed for exemptions on a case-by-case basis
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