Operations Manager – Education, Student Services
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Job Description
Operations Manager overseeing staff, student applications and university communications at a UK higher education provider. Managing CRM workflows, partnerships and operational reporting.
Responsibilities:
- Manage and monitor day-to-day staff activities, attendance, punctuality and overall performance
- Allocate daily and weekly tasks and ensure work is completed on time
- Conduct brief team check-ins and review staff weekly reports
- Monitor student, agent and university contact and follow-up activity
- Oversee student enquiries, application progress, outstanding documents and pending actions
- Ensure applications are properly assigned, updated and progressed without unnecessary delay
- Monitor university communication, application follow-ups, offers, conditions and outstanding matters
- Assign or coordinate important operational emails and internal communication
- Support and monitor new university/education partnership activities, including follow-ups and meetings
- Ensure staff correctly update the CRM and internal systems
- Monitor overdue tasks, inactive cases and unresolved issues
- Identify blockers, coordinate with relevant team members and ensure problems are resolved quickly
- Act as the main communication point across teams to keep workflows moving smoothly
- Maintain visibility of staff workload, task status and operational priorities
- Prepare a weekly operations report for senior management
- Escalate serious staff, application, university or operational issues when required
Requirements:
- Previous experience in operations, education, student recruitment, admissions, office management or a similar role
- Experience managing or supervising a team
- Strong organisational and time-management skills
- Excellent written and verbal communication skills
- Confident communicating professionally with students, staff, universities and external partners
- Strong follow-up skills and attention to detail
- Ability to manage multiple tasks, priorities and deadlines simultaneously
- Comfortable using CRM systems, email, spreadsheets and other digital tools
- Ability to identify problems and take ownership of resolving them
- Professional and confident telephone manner
- Good written and spoken English
- Ability to work independently and take responsibility for day-to-day operations
Benefits:
- Competitive salary, based on experience
- Opportunity to take ownership of a growing education operation
- Work directly with senior management
- Professional development and career progression opportunities
- Exposure to university partnerships, student recruitment and education operations
- Supportive and collaborative working environment
- Opportunity to contribute to improving internal systems and processes
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