Operations Representative – Temporary Coverage
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Job Description
Temporary Operations Representative supporting First Entertainment Credit Union’s back-office transaction processing. Handling ACH, wires, exceptions, compliance, and member account workflows remotely.
Responsibilities:
- Support a variety of back-office processing functions across multiple desks, including ACH, Wires, Check 21, Fiduciary Servicing, Legal Processing, Overdraft Solutions, Unclaimed Property, or Mobile/ATM Deposits
- Process member transactions, maintenance requests, and operational workflows accurately, timely, and compliantly
- Process daily work queues within established service level agreements
- Perform account updates, corrections, and verification steps according to policy and regulatory requirements
- Review documentation for completeness, accuracy, and compliance while maintaining audit-ready documentation and accurate electronic records
- Complete exception processing and research to resolve discrepancies, escalating irregularities or potential risks
- Identify opportunities and suggest improvements to tasks, workflows, accuracy, efficiency, or clarity
- Communicate pain points, recurring issues, or patterns to support continuous improvement
- Follow up with members regarding account changes or oversights, provide clarification, and obtain approvals
- Apply federal/state regulations and internal procedures while maintaining strict confidentiality of sensitive member information
- Participate in cross-training to support multiple desks
- Contribute to a consistent, collaborative, and service-oriented environment
- Perform other assigned duties as needed
Requirements:
- 1-2 years of work-related experience in a full-service financial institution or experience in a related position in a related field preferred
- In-depth knowledge of Credit Union products and services, procedures and guidelines, and field of membership requirements
- Thorough knowledge of regulations applicable to essential responsibilities
- Effective communication skills across all levels of audience
- Proficiency in MS Office products (Word, Excel, Outlook)
- Working experience in Symitar for Windows (Episys) preferred
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