Dealer Relations Manager
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Job Description
Dealer Relations Manager at BizzyCar facilitating dealership software adoption and enhancing operations through strong partnerships and support. Ensuring customer success and maximizing software value.
Responsibilities:
- Be the trusted advisor for key dealership partners, from Dealer Principals to Service Managers, ensuring seamless adoption of our software
- Deliver exceptional onboarding, proactive support, and ongoing training to enhance dealership operations
- Serve as the face of BizzyCar, fostering strong, lasting partnerships with dealership teams
- Lead product implementations and communicate new features and updates effectively
- Strategically align our software with dealership workflows to maximize efficiency and customer satisfaction
- Conduct quarterly business reviews, ensuring dealerships achieve and exceed their goals with our solutions
- Identify growth opportunities, including upselling additional features and driving renewals
- Encourage dealerships to refer new customers, leveraging success stories and positive relationships
- Collaborate with internal teams to continuously improve the dealer experience
- Monitor account health using tools like HubSpot, proactively addressing challenges and ensuring retention
- Analyze dealership performance metrics to deliver actionable insights and recommendations
- Report on key performance indicators, contributing to BizzyCar’s growth and success
Requirements:
- Bachelor’s degree in Business, Marketing, or a related field preferred
- 5+ years in Customer Success, Sales, Marketing, or Customer Service
- Proven track record in franchise dealership operations, retail, and/or selling integrated solutions to dealerships
- Tech-savvy, with experience using CRM tools (HubSpot), Microsoft Office Suite, and virtual collaboration tools
- Strong business acumen with an ability to translate product features into dealership success stories
- Exceptional communication and relationship-building skills, from the service lane to the boardroom
- Self-motivated, resilient, and adaptable in a fast-paced, startup environment
- Experience negotiating win-win solutions and managing complex accounts with finesse
- Ability to travel up to 75–100%, including overnight stays
- Valid driver’s license
- Willingness to work extended hours and be on-call as needed.
Benefits:
- paid time off
- medical
- dental
- 401k
- vision and equity benefits
- future growth opportunities
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