Deputy PM – Strategic Communications Consultant
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Job Description
Strategy and Organization Development Consultant supporting DHS component with CX strategy and organizational improvement. Requires strong communication skills and Federal consulting experience.
Responsibilities:
- Support a major Department of Homeland Security (DHS) component with customer experience (CX) strategy, communications, survey development, analysis, and organizational improvement efforts.
- Collect information required to launch new projects.
- Provide operational support including stakeholder engagement and tracking timelines.
- Prepare, review, and maintain project documentation, agendas, and reports.
- Develop targeted messaging for internal and external audiences.
- Produce memos, PowerPoints, fact sheets, case studies, articles, brochures, briefing books, and reports.
- Ensure materials follow branding standards and clearance protocols.
- Manage communication approval workflows.
- Support customer and employee experience data collection via surveys, interviews, and focus groups.
- Conduct root cause analysis and support action planning.
- Assist with high‑quality meeting design and facilitation.
- Help create collaborative forums for staff and leadership.
- Contribute to improvements in processes, policies, and guidance.
- Build job aids, procedures, web content, and communications plans.
Requirements:
- Current DHS TSA EOD / Suitability (Public Trust)
- Bachelor’s degree.
- 5–7 years of Federal consulting experience (communications/presentation/design preferred).
- Strong command of MS Word, Excel, PowerPoint; design tools such as Canva or Visio a plus.
- Excellent written and verbal communication skills.
- Ability to develop high-quality deliverables and executive briefings.
- Strong interpersonal skills and ability to work collaboratively.
- Ability to coordinate schedules, workshops, and stakeholder engagements.
- Experience producing products under tight deadlines.
- Experience with SharePoint site design (preferred).
Benefits:
- Competitive compensation and comprehensive benefits package ( viewable on our careers site)
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