Director, Client Development
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Job Description
Director, Client Development at ReSource Pro leading sales teams to achieve targets and enhance client relationships. Engage in a high-growth environment within the insurance industry.
Responsibilities:
- Build, develop, and lead a team of client advisors, driving performance through clear quota setting, regular pipeline inspection, and disciplined forecasting.
- Conduct quarterly and annual performance reviews tied to sales outcomes, including win rates, deal velocity, and account growth.
- Support your team in the field through client visits and remote calls to contribute to deal strategy and advance the sales pipeline.
- Ensure client satisfaction and retention by fostering trusted partner relationships that increase utilization of ReSource Pro services.
- Work closely with on- and offshore delivery teams to troubleshoot concerns and negotiate renewal terms.
- Contribute to the development of organizational business development standards, practices, and cross-team learning initiatives.
- Foster a collaborative and solution-oriented workplace culture by upholding professionalism and engaging in constructive conversations.
- Maintain individual contributor account management responsibilities for a portfolio of key accounts.
Requirements:
- Bachelor’s degree in a related field of study
- 10–15 years of experience in sales and/or account management within insurance, BPO, or a related industry
- 7+ years of experience in leading and managing professional teams
- Proven record of sales success and an established understanding of the core business of insurance clients
- Exceptional interpersonal and communication skills, with the ability to influence all levels of an organization
- Technologically savvy, including proficiency with Salesforce (or other CRMs) and the Microsoft Office Suite
- Strong project management skills with a proven record of achieving consensus and effective results in project implementation
- Ability to thrive and remain calm in a fast-paced, high-intensity environment
- Willingness to travel more than 60% of the time
- Industry designations such as CIC, CPCU, AINS, or CRS are preferred but not required.
Benefits:
- 100% paid employee health insurance available on Day 1
- Eligible for all medical, dental, and vision benefits on Day 1
- Remote positions are Internet stipend-eligible
- 401k with employer match, vested on Day 1
- HSA/FSA available
- Long Term and short-term disability employer-provided
- Generous PTO plan with paid holidays + floating holidays
- Development and growth opportunities
- Comprehensive wellness program and prioritization of employee health
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