Director, Customer Success
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Job Description
Customer Success Director at TD SYNNEX managing high-value customer relationships in cybersecurity. Ensuring software distribution, onboarding, adoption, and retention in a trusted advisor role.
Responsibilities:
- Build and nurture appropriate relationships with key stakeholders to drive trust and ensure satisfaction, solution adoption, and alignment with business goals.
- Lead and/or facilitate new end-customer onboarding processes, ensuring quick time-to-value with effective deployment and enablement strategies.
- Monitor product usage metrics and customer health to proactively drive adoption, minimize churn risk, and identify upsell opportunities.
- Provide direction and leadership to the teams under scope of responsibility.
- Establish and communicate goals and objectives for the teams that are in line with the corporate direction.
- Partner with Sales to identify and qualify expansion opportunities across your portfolio.
- Collect feedback and insights from customers to influence product development and improve operational processes.
- Own renewals in partnership with Sales and Contracts teams, ensuring strong NRR (Net Revenue Retention) and minimal churn.
- Help build and refine scalable success plans, playbooks, and engagement models appropriate for a distribution business.
Requirements:
- >5 to 8 Years of relevant work experience
- >3 to 5 Years of experience directly managing / supervising employees
- Experience working in or with cybersecurity software, ideally in a vendor, VAR, or MSSP model.
- Demonstrated ability to manage enterprise or high-touch accounts with a consultative, value-driven approach.
- Strong understanding of cybersecurity technologies and/or IT infrastructure solutions.
- Familiarity with tools like Salesforce, Gainsight, HubSpot, Client Success, or similar CS and CRM platforms.
Benefits:
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
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