Director, Inside Sales – Revenue Operations
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Job Description
Director of Inside Sales and Revenue Operations for medical devices company managing DTC funnels and AI integration. Driving revenue growth through analytics, coaching, and operational excellence.
Responsibilities:
- Own revenue and funnel performance for inbound and outbound DTC funnels. Track and optimize key metrics such as: speed to first contact, contact rate, qualification, conversion, and revenue per rep.
- Hire, train, coach, and performance-manage reps and frontline managers; run QA and coaching cadences leveraging AI (we’re using AI sales coaching tools, AI calls QA, AI based LMS for training and certifying agents).
- Design, configure, and optimize CRM, telephony, routing, IVR, segmentation, and dashboards that tie activity to revenue.
- Reduce cycle time and manual work through AI, automation and workflows. Working alongside biz ops for implementation.
- Identify, pilot, and scale pragmatic AI use cases to improve key metrics such as contact rate, conversion, QA scores and ensure adoption is measurable.
- Partner with Marketing and Product to improve member experience and key funnel KPIs, and RCM and activation team to ensure clean handoffs and maximize retention and revenue realization.
Requirements:
- 3+ years leading inside sales or contact center teams, with direct revenue ownership. Sales experience is a must. DTC sales is a big plus.
- Hands-on systems experience: CRM, telephony/routing, dashboards, workforce planning. TalkDesk is a plus.
- Practical experience deploying automation and AI in sales or contact center contexts.
- Strong analytical instincts and a metrics-first mindset. Startup or regulated-healthcare experience preferred.
Benefits:
- Competitive base and variable performance comps
- Competitive equity / stock options
- Comprehensive medical, dental, and vision coverage.
- 401(k) plan
- Generous PTO, paid parental leave, and holiday pay.
- Remote/hybrid flexibility and home-office stipend.
- A mission-driven role on a team that lives and breathes patient care, puts members at the center of everything we do, and drives measurable improvements in patient outcomes and company growth
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