Manager, RevOps – Automation
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Job Description
Manager, RevOps & Automation driving sales and customer success productivity at PatientNow. Focusing on automation, tooling, and operational frameworks for pipeline performance and revenue expansion.
Responsibilities:
- Design and improve Sales and Customer Success processes to increase pipeline velocity, conversion rates, and net revenue retention
- Build and manage automation across the GTM tech stack to improve efficiency and scalability
- Own non-Salesforce GTM systems such as Proshort, GoodWork, and Hex, ensuring strong data quality and usability
- Partner with Marketing, Sales, and Customer Success leaders to define KPIs, reporting, and dashboards
- Develop and manage quotas, compensation plans, and commission structures aligned to business goals
- Design and maintain territory and segmentation models across the full customer lifecycle
- Identify gaps and inefficiencies in the funnel and implement solutions to improve performance
- Improve pipeline generation and acceleration through better lead routing, scoring, and follow-up processes
- Analyze data to provide insights and recommendations on growth, retention, and expansion opportunities
- Collaborate with Product, Engineering, Finance, and GTM teams to align systems, data, and processes
Requirements:
- 5 to 8+ years of experience in Revenue Operations, Sales Operations, Marketing Operations, or similar roles in a B2B SaaS environment
- Proven experience building and scaling GTM processes, systems, and automation
- Strong experience with CRM platforms and GTM tools, Salesforce preferred
- Experience designing quotas, compensation plans, and territory models
- Strong understanding of the full customer lifecycle including pipeline, retention, and expansion
- Strong analytical skills with experience building reports, dashboards, and actionable insights
- Experience with automation tools and workflow design
- Ability to operate both strategically and hands-on
- Strong cross-functional collaboration skills across Marketing, Sales, Success, Finance, and Product
- Experience in healthcare SaaS, aesthetics, or vertical SaaS is a plus
Benefits:
- Work at the intersection of innovation and impact
- Collaborate with a talented, curious team that values experimentation, learning, and customer empathy
- Be empowered to lead with autonomy while supported by strong leadership and product discipline
- Help modernize aesthetics software in an industry that’s ripe for transformation through innovative, AI-native technology
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