Director of Account Management
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Director of Account Management leading revenue growth initiatives for Roofr's customer base. Build and scale the AM function while optimizing customer engagement and account success.
Responsibilities:
- Build, lead, and scale the Account Management function (team of ICs + future team leads).
- Develop the long-term AM strategy aligned with Roofr’s expansion, upsell, retention, and customer engagement goals.
- Design, implement, and operationalize a layer-cake model and customer segmentation framework to optimize touchpoints across customer tiers.
- Partner closely with CS, Sales, Product, RevOps, and Marketing to ensure seamless customer handoffs and a unified customer journey.
- Own net revenue retention (NRR), expansion ARR and account growth KPIs.
- Drive high-impact expansion and upsell programs that deliver meaningful revenue growth.
- Build forecasting models, renewal processes, and account planning frameworks in partnership with RevOps.
- Establish rigorous and repeatable account review cadences and strategic QBR frameworks.
- Recruit, hire, and develop a high-performing Account Management team.
- Create scalable processes, playbooks, enablement materials, and performance metrics aligned to ARR expansion goals.
- Coach the team on strategic account planning, value realization, and commercial negotiation.
- Partner with RevOps to refine compensation plans, territory alignment, and customer segmentation.
- Implement tooling, dashboards, and workflows to increase efficiency and predictability across the AM motion.
- Identify gaps in the customer lifecycle and proactively design solutions to improve adoption, retention, and expansion.
Requirements:
- 7+ years in B2B SaaS customer/account management, with at least 3+ years leading AM or post-sale revenue teams at a high-growth startup.
- Proven success owning NRR, renewal, and expansion revenue targets.
- Experience building and scaling account management teams from early stages.
- Expertise operationalizing layer-cake, segmentation, and high/low-touch customer engagement models.
- Strong background in expansion + upsell motions, commercial negotiation, and value realization strategies.
- Data-driven mindset with the ability to forecast accurately and build scalable processes.
- Exceptional cross-functional collaboration skills and experience partnering with Product, Sales, CS, and RevOps.
- Ability to thrive in a fast-paced, ambiguity-heavy, high-growth environment.
- Bonus Points: experience as a AM leader within a PLG environment
Benefits:
- 1st week of employment is mandatory PTO! Start your journey with Roofr by decompressing and recharging - we will see you in week 2!
- 1 Friday off per month (we call those our laundry days!)
- Company wide paid shutdown for the week between Christmas and New Years
- Flexible time off
- 80% employer paid benefits
- RRSP/401k match
- Generous Parental Leave policy
- We host 2 retreats per year and great team building activities
- Ample learning and development opportunities to continue growing your career
- Home office setup stipend
- Internet and phone allowance
- Remote first culture
- Weekly Friday paydays!
Similar Jobs
Account Manager, Companion Animal Business Unit – 12-14 month contract
Account manager for veterinary clinics in Ontario, Canada. Collaborating with veterinary customers to meet their needs and achieve sales targets.
Corporate Account Manager
Corporate Account Manager positioning SKF products to boost distributor account sales. Leading strategic initiatives and managing key account relationships with a focus on growth in the industrial sector.
Key Account Manager
Key Account Manager responsible for customer needs and business growth in agriculture sector. Develop strategic relationships and align solutions with FMC field sales.
Enterprise Account Manager, Specialty Contractors
Enterprise Account Manager focusing on existing enterprise accounts for Procore Technologies. Collaborating with Sales and Customer Success teams to drive software adoption and revenue growth.
Account Manager, Academia
Account Manager responsible for academic renewals and expansions at Oxford Medical Simulation. Manage a diverse portfolio and drive revenue growth across educational institutions in the US.
Channel Account Manager
Channel Account Manager executing a sales strategy to drive partnerships and revenue growth at Honeywell. Collaborating with teams for business planning and partner development.
Enterprise Key Account Manager
Enterprise Key Account Manager responsible for growth through existing and new Enterprise Accounts. Collaborating with diverse teams at Honeywell to tackle meaningful challenges.
Key Account Manager – Bilingual French
Key Account Manager/BDM driving sales growth in assigned territory through expansion and acquisition. Collaborating with customers and partners to achieve revenue targets with 75% travel requirement.
Enterprise Account Manager
Enterprise Account Manager driving growth in process manufacturing with key accounts and digital manufacturing solutions. Collaborating with technical teams and marketing on customer engagements.
Senior Commercial Partnership Manager
Senior Manager overseeing global commercial partnerships for innovative UAV solutions at Destinus. Leading market access initiatives in defence with a focus on strategic alliances and industrialization.
Account Representative
Account Representative at Sonova connecting with customers and driving sales processes. Building lasting customer relationships and ensuring effective communication throughout sales lifecycle.
Senior Relationship Manager
Senior Relationship Manager driving advisor engagement and activation for NetLaw's estate planning services. Managing a defined portfolio of RIA partner firms and their advisor bases.
Director, Strategic Partnerships
Director developing and executing strategic partnerships with agencies and enterprise partners in automotive sector. Managing end-to-end sales processes to drive revenue growth and partner success.
Senior Account Manager – Base Chemicals, Downstream
Account Manager driving customer acquisition in industrial water treatment sales for Ecolab. Collaborating with teams and managing significant deal volume in the Downstream industry.
Territory Manager
Technico-Commercial Terrain B to B en solutions d’hygiène avec Ecolab. Installation complète de produits et formation des clients sur les bonnes pratiques.
Account Manager – West Coast
Account Manager overseeing client relationships and projects in the healthcare sector while partnering with Evolent's resources and practices for better outcomes.
EMEA Strategic Account Management Director
EMEA Strategic Account Management Director leading partnerships with top pan-European Home Care Providers. Drive value-based solutions while collaborating cross-functionally across Europe.
Account Manager
Account Manager at Cushman & Wakefield managing client relationships and providing exceptional service. Overseeing real estate strategy implementation and lifecycle of transactions.
Director, Global Commercial Partnerships – HEOR
Global Director/Senior Director, Commercial Partnerships at Lumanity focusing on health outcomes and partnerships. Supporting sales growth and client strategy in health economic and outcomes research.
Director, Media and Partnerships Strategy
Director role managing media and partnerships strategy within PartnerCentric's paid media team. Responsible for building high-value media programs and optimizing client revenue.