Director of People Operations
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Job Description
Director of People Operations managing multi-state HR compliance and employee experience for women's behavioral health startup.
Responsibilities:
- Own multi-state HR compliance and entity management across 25+ states, including state registrations, foreign qualifications, and ongoing compliance monitoring
- Partner with leadership on headcount planning, organizational design, and infrastructure development to support our scaling corporate and clinical workforces (W-2 and 1099)
- Design and implement compensation strategy, leveling guides, performance frameworks, and total rewards programs across corporate and clinical workforces (FTE and PTE)
- Manage payroll operations including reviewing bi-weekly payrolls, troubleshooting issues, processing corrections, managing complex off-cycle scenarios (leaves, terminations), and ensuring accuracy across all pay cycles
- Oversee all HR systems, tools, and vendor relationships including Rippling, Lever, Checkr, 401k, and others
- Manage benefits administration including enrollment, COBRA setup, carrier coordination, and benefits broker management
- Oversee recruiting and onboarding processes for corporate teams, building scalable systems for hiring and new hire integration
- Manage employee relations, performance issues, and workplace challenges with empathy and sound judgment; build culture and engagement initiatives including surveys and retention strategies
- Own people ops budget and headcount planning; build analytics dashboards and partner with CEO, finance, legal, and clinical leadership on people strategy
Requirements:
- 7+ years in people operations with 3+ years in leadership roles
- 2-3 years at a high growth Series A/B company
- Digital health experience managing large PTE/FTE and contracted clinical teams
- Familiarity with MSO/PC models and blended workforce compliance
- Hands-on experience managing complex payroll operations, benefits administration, and multi-vendor HR ecosystems
- Experience designing compensation and benefits across corporate and clinical workforces
- Proven ability leading HR & compliance, handling employee relations, and building systems and tools from the ground up
Benefits:
- Competitive paid time off
- Competitive parental leave policy
- One-time stipend to enhance your work from home experience
- Medical, dental, and vision insurance
- 401K
- Bereavement leave, including for miscarriage and pregnancy loss
- Annual stipend for your choice of wellness benefits
- Annual professional development stipend
- Virtual team events
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