HR People Services Specialist II
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Job Description
Remote HR People Services Specialist resolving complex HR inquiries using case management tools. Collaborating with teams to ensure compliance and enhance employee experience while working in a friendly corporate environment.
Responsibilities:
- Resolves complex HR inquiries from employees through case management, telephony, chat and appointment bookings
- Ensures timely and high-quality service delivery, meeting performance and quality Service Level Agreements (SLAs)
- Drives completion of complex, time-sensitive activities to meet deadlines
- Provides policy guidance and advanced assistance on HR process navigation for employees
- Is subject matter expert (SME) and partners with COEs and Stakeholders on knowledge transfer and process optimization projects to improve employee experience
- Mentors and provides guidance to team members, creates / maintains training content (e.g. job aides, etc.), facilitates training sessions, and supports onboarding for new People Services team members
- Drives compliance with global policy and labor laws, documentation standards, process and data audits
- Identifies and solutions for trends or inefficiencies and contributes to service enhancements projects
- Supports global HR Projects
- Other HR Support as needed
Requirements:
- 2 or more years of experience in Human Resources or related field with at least a 2-year degree in Human Resources or a field applicable to the role, OR 3 or more years of experience within Human Resources or related field with a High School Diploma or equivalent.
- 1 or more years' experience using HR Systems and tools including Workday and ServiceNow
- 1 or more years of hands-on experience in a telephony or case management role, demonstrating familiarity with high-volume customer interactions or case handling
- Strong command of English language, both written and verbal.
- Advanced issue resolution, problem-solving, and decision-making skills
- Basic knowledge and understanding of AI tools
- Strong attention to detail, ability to manage multiple priorities, and commitment to maintaining confidentiality
- Strong analytical skills
- Excellent communication skills.
Benefits:
- Medical
- Dental
- Vision
- Life
- STD/LTD
- 401(k)
- Paid Time Off (PTO) or Flexible Time Off (FTO)
- Tuition Reimbursement
- Employee Stock Purchase Plan
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