Director, Revenue Operations – ROPS
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Job Description
Director of Revenue Operations at DaVita responsible for overseeing revenue cycle teams and strategic planning. Leading operations and improving processes for healthcare revenue management.
Responsibilities:
- Responsible for operational oversight and strategic planning for revenue cycle teams and related activities
- Build revenue cycle teams, analyze their performance, identify trends, communicate results, and improve process performance impacting the revenue cycle
- Determine opportunities for improvement and facilitate process improvement to affect change in order to achieve revenue cycle best practices and ensure consistency and compliance with DaVita policies and state and federal regulations
- Engage in the recruitment, interviewing, hiring, and retention processes with People Services
- Ensure adequate training is provided including compliance with federal and state laws, DaVita policies and procedures
- Coach, motivate, and develop teammates through formal and informal feedback and development opportunities in alignment with DaVita’s Mission and Core Values
- Create effective succession planning to ensure ROPs sustainability
- Establish short and long-term goals for teams based on key performance metrics
- Conduct monthly A/R reviews, and establish short-term and long-term goals
- Direct departmental matters including personnel, department resources, budget, monthly departmental reports, and other organizational requirements
- Drive the strategic process on internal projects within team as well as other key business units
- Work collaboratively with revenue cycle and patient account leaders to implement best practices and improve overall revenue cycle performance
Requirements:
- Bachelor’s degree in related field required, Master’s degree preferred
- Minimum of five (5) years of related experience required
- Ability to meet goals individually and in a team environment
- Demonstrated ability to motivate others and build commitment to our ROPS Mission and Vision in order to execute on necessary tasks and achieve goals
- Ability to read and interpret an extensive variety of documents such as contracts, claims, instructions, policies, and procedures
- Experience with strategic planning and implementation of new initiatives
- Increasing levels of senior leadership responsibility in healthcare revenue operations
- Strong knowledge of healthcare revenue cycle (ex: Patient Intake, Billing, Collections, etc.)
Benefits:
- Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
- Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
- Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.
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