Director, Revenue Ops – Business Intelligence
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Job Description
Revenue operations and BI director building forecasting, KPI, dashboard, and reporting discipline for KnowFully Learning Group's professional education brands. Advising executives through commercial analytics and performance insights.
Responsibilities:
- Lead the company's revenue operations and business intelligence framework across B2C and B2B revenue performance, forecasts, pipelines, funnels, and commercial drivers
- Develop and govern forecasting methodologies, commercial KPIs, reporting standards, and performance measures
- Build and maintain executive dashboards, leadership scorecards, portfolio reporting, and recurring business reviews
- Analyze product-line, brand, customer segment, learner lifecycle, retention, pricing, packaging, and enterprise account performance
- Translate complex business and performance data into insights and recommendations for executive leadership
- Establish cross-functional business-performance measurement frameworks, common KPIs, scorecards, analytical views, and performance reporting
- Own business-side data, reporting, KPI, and analytics governance for sales CRM and BI systems
- Partner with functional owners and the CTO organization on workflow requirements, reporting integrations, analytics infrastructure, systems enhancements, and technical solutions
- Streamline reporting, improve business processes, and reduce manual work through automation and analytics
- Identify and evaluate AI and automation opportunities, develop business cases, support prioritization, and measure ROI
- Provide performance measurement, dashboards, and analytical reporting for strategic initiatives, acquisitions, and post-acquisition performance
- Collaborate with Product, Marketing, Sales, Operations, Finance, PMO, and Technology leaders
- Operate as a highly strategic individual contributor with no supervisory responsibilities
Requirements:
- Strong knowledge of revenue operations, business intelligence, forecasting, commercial analytics, and performance management
- Demonstrated ability to develop executive dashboards, scorecards, KPIs, forecasts, and recurring business reporting
- Strong analytical and financial acumen
- Experience with CRM, business intelligence, analytics, and reporting platforms
- Ability to establish reporting standards, KPI definitions, data governance practices, and operating processes
- Strong written and verbal communication skills, including presenting complex information to executive audiences
- Ability to influence and collaborate across functions without direct authority
- Strong organizational skills and ability to manage multiple priorities in a remote, evolving business environment
- Bachelor's degree or equivalent experience required
- 8+ years of experience in revenue operations, business intelligence, commercial analytics, strategy and operations, or a related function
- 3+ years of progressively responsible experience leading executive reporting, forecasting, KPI development, or performance initiatives
- Experience partnering with senior leaders across Sales, Marketing/Growth, Product, Finance, Operations, and Technology
- Preferred: experience in private equity-backed, high-growth, multi-brand, SaaS, education, healthcare, or professional services organizations
- Preferred: experience supporting multiple product lines, brands, business units, or customer segments
- Preferred: experience with acquisition reporting, post-acquisition performance measurement, or portfolio integration
- Preferred: experience evaluating or implementing AI-enabled workflows, automation, or advanced analytics
- MBA, master's degree, or advanced analytics training preferred but not required
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