Director, Technology Product Management
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Job Description
Production Support specialist for JLL's PeopleSoft Financial Management platform focusing on system reliability. Analyze production issues and provide expert support to finance and IT teams.
Responsibilities:
- Production Support serves as a critical specialist for JLL's PeopleSoft 9.2 Financial Management platform
- Ensure seamless business continuity through proactive system monitoring, rapid issue resolution, and support for financial processes
- Maintain exceptional system reliability while serving as the primary technical liaison between IT and finance teams
- Analyse and resolve complex production issues within PeopleSoft Financial Modules
- Proactively monitor system performance, data integrity, and user experience
- Respond to user-reported issues and coordinate with technical teams for resolution
- Review, test, and implement system configuration changes
- Create and maintain comprehensive functional specifications and system documentation
- Provide expert-level support to business users and create training materials.
Requirements:
- 3-5 years supporting PeopleSoft Financial Management 9.2 in enterprise IT environment
- Bachelor's degree in Information Systems, Computer Science, Business Administration, or related field
- Deep functional knowledge of PeopleSoft FSCM 9.2 modules with expertise in production support methodologies
- Experience with system monitoring and incident management
- SQL skills and PSQuery experience for rapid troubleshooting and data analysis
- Strong understanding of financial close processes and month-end support requirements
- Excellent communication and incident management capabilities
- Proven ability to work under pressure during critical business periods.
Benefits:
- Professional development opportunities
- Remote work arrangements
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