Disability Customer Service Representative
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Job Description
Customer Service Representative managing new cases for Dane Street's claims process. Responsible for client interaction, case assignment, and documentation in a fully remote capacity.
Responsibilities:
- Intake new cases and review/verify information and requests.
- Draft cases by entering information into the Dane Street system, AccessDS.
- Work with the client on any information missing pertinent to processing the claim.
- Monitor, process and track cases to ensure we meet deadlines.
- Assign/schedule new cases to physicians for review.
- Update clients frequently on cases in progress.
- Ensure proper documentation for specified cases is provided to the client.
Requirements:
- An Associate’s Degree preferred.
- Business experience in a healthcare and/or insurance setting is preferred.
- Good communication skills with a clear understanding of company business lines.
- Ability to apply critical thinking, manage time efficiently and meet specific deadlines.
- Computer literacy and typing skills are essential.
Benefits:
- Medical, dental, and vision coverage for you and your family.
- Voluntary life insurance options for you, your spouse, and your children.
- Other voluntary benefits including hospital indemnity, critical illness, accident indemnity, and pet insurance plans.
- Basic life insurance, short-term disability, and long-term disability coverage at no cost.
- Generous paid time off policy.
- 401k plan with a company match.
- Apple equipment and a media stipend for remote workspace.
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