District Manager
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Job Description
District Manager overseeing Southern New Jersey self-storage operations for Storage Asset Management. Managing store teams, P&L performance, customer service, vendors, audits, and operational improvements.
Responsibilities:
- Oversee all operations of company-managed stores assigned to the district
- Recruit, hire, coach, and retain high-performing store managers
- Ensure sales-focused and customer-centric behaviors
- Maintain facility presentation and manage maintenance, labor, and vendors
- Analyze management information and financial reports to identify performance trends and issues
- Monitor competition through competitor visits
- Coach store managers on repairs, maintenance, and vendor contracts
- Manage rental rates, discounts, merchandise, tenant protection plans, truck rentals, and other income sources
- Support and hold store managers accountable for marketing initiatives and policies/procedures
- Respond to customer inquiries and address concerns
- Identify operational successes and implement plans to address opportunities
- Manage P&L, including revenue drivers, payroll, repair and maintenance, and expense budgets
- Conduct regular property audits for safety and operational standards
- Manage delinquent tenant processes and improve customer retention
- Build and strengthen client relationships through ongoing communication and meetings
- Communicate with employees, colleagues, and customers
Requirements:
- Demonstrated leadership competency building, developing, and retaining high-performing teams of hourly, nonexempt employees
- Passion for sales and customer service excellence
- Ability to monitor and control payroll and expenses
- Valid driver's license and reliable transportation
- Exceptional communication, organization, and time management skills
- Working knowledge of Microsoft Excel, Word, PowerPoint, and Outlook
- Willingness to travel approximately 50% of the time to other markets, the SAM office in Pennsylvania, and industry trade shows
- Ability to work a minimum of 40 hours in a typical week
- Ability to perform walking, standing, sitting, talking, hearing, close work, driving, bending/stooping, repetitive motion, keyboarding, using hands, lifting up to 25 lbs., reaching, climbing, and crouching/stooping
- Bachelor's degree and previous storage facility experience are a plus, not required
Benefits:
- A dynamic company with an award-winning culture
- A clear path for advancement within the company
- Competitive pay with bonus potential
- Paid holidays
- Paid time off
- Paid maternity and paternity leave
- Comprehensive healthcare and 401(k) plan
- Short-Term & Long-Term Disability insurance
- Flexible scheduling
- Tuition reimbursement
- Dental insurance
- Health insurance
- Vision insurance
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