District Manager, OnStar Fleet & Commercial
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Job Description
District Manager for OnStar Fleet & Commercial at GM, advocating for connected services in dealerships. Build relationships, train teams, and drive sales growth within the territory.
Responsibilities:
- Serve as the primary advocate and trusted advisor for OnStar, GM’s software and subscription services, within your assigned dealerships.
- Build strong, trust‑based relationships with dealer principals, general managers, sales leaders, and service leaders by deeply understanding their needs and consistently delivering value and follow‑through.
- Act as the liaison between OnStar, GM vehicle brands, and your assigned dealerships, ensuring alignment on priorities, messaging, and expectations.
- Deliver impactful training – lead virtual sessions with dealer leadership and front‑line teams, covering: OnStar Telematics, Video Telematics, and Safety Services, and additional connected services as they launch.
- Ensure every customer experiences the technology they’ve purchased – from setup and enrollment through ongoing engagement – so the connected experience becomes a natural part of ownership.
- Build strong internal partnerships across GM’s field ecosystem, including Vehicle Sales, Service & Marketing, Fleet and Commercial Sales, OnStar Digital Services, and Loyalty teams, working together as one team to serve dealers and customers.
- Support product and feature launches to ensure aligned marketing and messaging between GM and your dealers, creating a seamless, compelling story for customers in your district.
- Resolve dealer and customer satisfaction issues through appropriate channels, always protecting trust in the GM and OnStar brands.
- Inspire belief in OnStar and GM’s connected ecosystem – clearly communicate how our products and services elevate customer experience, deepen brand loyalty, and drive dealership profitability.
- Harness data and analytics to drive performance – conduct regular performance reviews (monthly and quarterly), identify opportunities, and co‑create dealer action plans that deliver continuous improvement and sustainable growth.
- Bring a “Better Never Stops” mindset to everything you do – continuously learning, adapting, and sharing best practices as our products, services, and customer expectations evolve.
Requirements:
- 2+ years of experience in sales and customer service.
- Bachelor’s degree or 4+ years of automotive industry experience in lieu of a degree.
- Experience working with automotive dealerships, OEMs, and/or fleet telematics providers is highly beneficial, especially across new, used, commercial, and service operations.
- Proven ability to read the audience, tailor your message, and present information clearly and confidently – both in person and virtually.
- Willingness to work the hours required to be effective in your assigned time zone, including occasional weekends and holidays, to support dealer operations and events.
- Strong Microsoft Office skills (Word, Excel, PowerPoint, Outlook, Copilot).
- Comfort with technology and subscription services, including troubleshooting mobile app and internal platform issues.
- Excellent time management skills – focusing on the highest‑impact activities and challenging work that does not advance agreed‑upon goals.
- Exceptional oral and written communication, with strong command of language, grammar, and professional tone.
- Ability and willingness to travel throughout the territory for dealership visits as required.
Benefits:
- From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions.
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