E-commerce Manager
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Job Description
Ecommerce Manager leading technical and operational aspects for Shopify at an Australia-based client. Managing product accuracy, website issues, and sales promotions for effective ecommerce operations.
Responsibilities:
- Maintain and update multiple Shopify stores, including products, collections, navigation, and visuals.
- Manage catalog structure, product bundles, tags, and variants across all storefronts.
- Coordinate all product uploads and updates including imagery, descriptions, metafields, and pricing across multiple regions.
- Troubleshoot daily website and checkout issues (e.g., incorrect charges, broken links, product display errors, inventory sync).
- Implement and manage promotions, discount codes, and campaign settings.
- Liaise with IT to resolve technical bugs (shipping errors, SKU mismatches, checkout glitches, etc.).
- Collaborate with third-party logistics (3PL) partners to ensure smooth order processing and fulfilment.
- Troubleshoot integration or data flow issues between Shopify and fulfilment systems including wholesale accounts and third-party marketplaces.
- Support returns system setup and bundle breakdowns as needed.
- Monitor ecommerce KPIs using Shopify Analytics and third-party tools.
- Identify performance trends, errors, and opportunities to improve UX and conversion rates.
- Implement data-driven improvements to support business growth.
- Identify gaps or inefficiencies in ecommerce workflows.
- Suggest improvements for website flow, catalog structure, or fulfilment processes.
Requirements:
- 5 years of experience managing ecommerce operations, preferably in a high-SKU Shopify environment (500+ SKUs).
- Proven track record of managing and optimizing Shopify stores.
- Proven track record of driving online revenue growth through data-driven decisions.
- Strong knowledge of Shopify backend architecture and order workflows.
- Experience coordinating with 3PLs and troubleshooting fulfillment issues.
- Familiarity with ecommerce marketing basics (e.g., apps, promotions, discount codes).
- Comfortable handling both operational tasks and technical troubleshooting.
- Detail-oriented and highly organized, with a proactive problem-solving attitude.
- Excellent communication and cross-functional collaboration skills.
Benefits:
- Attractive salary package
- Work from home arrangement
- Flexible working conditions
- Leadership role with ownership and impact
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