E-Commerce Solutions Specialist
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Job Description
E-Commerce Solutions Specialist at Whitestone designing and implementing e-commerce solutions. Collaborating with Sales and teams to ensure seamless execution and client satisfaction.
Responsibilities:
- Collaborate with Sales on client discovery sessions, translating business needs into scalable technical and operational solutions.
- Design complex e-commerce workflows and fulfillment programs, customizing platform logic using third-party tools and automation layers.
- Serve as the internal lead during the pre-sale and implementation phases, bridging technical and non-technical teams.
- Draft detailed Statements of Work (SOWs) outlining platform configurations, customizations, integration points, timelines, and resourcing.
- Deliver tailored platform demos and walkthroughs, ensuring client understanding of both functionality and limitations.
- Lead internal project teams post-sale to execute builds, configurations, and automated workflows across departments.
- Assign tasks and manage progress with internal resources, including tech admins and web developers.
- Troubleshoot implementation roadblocks and proactively manage escalations to ensure timely, high-quality delivery.
- Coordinate a smooth transition of accounts to Account Management, ensuring documentation and process continuity.
- Support cross-functional team development by contributing to process playbooks and onboarding documentation.
- Conduct post-launch reviews and stakeholder check-ins, capturing feedback and proposing future enhancements.
Requirements:
- 4+ years of experience in customer success, solutions engineering, technical sales, or project management within e-commerce, logistics, or SaaS-driven environments.
- Strong technical knowledge of e-commerce platforms, order management systems, 3PL integrations, and API-based workflows.
- Comfortable designing solutions using automation and integration tools such as Zapier, Make, n8n and other no-code/low-code/AI platforms.
- Experience managing complex implementations with multiple stakeholders and tight timelines.
- Ability to juggle multiple enterprise projects while ensuring smooth execution and communication.
- Experience in the promotional products or branded merchandise industry is a strong plus.
- Experience with project management tools (Asana, or similar tool).
- Ability to operate in a remote work environment with strong, reliable internet access.
Benefits:
- Comprehensive medical, dental, and vision benefits to support your well-being.
- A robust 401(k) match of up to 4% to help you plan for your future.
- Seasonal Office Closures to enjoy well-deserved downtime.
- Flexible Paid Time Off (PTO) to help you recharge and prioritize work-life balance.
- Generous Parental Leave to support you and your growing family.
- Opportunities to connect with colleagues through company retreats and events.
- A fun and progressive workplace with a collaborative and inclusive culture.
- Competitive salary with performance-based bonus opportunities.
- Monthly fitness stipend to encourage health and wellness.
- Top-of-the-line equipment, including a Mac desktop or laptop, plus a Home Office Stipend to create your ideal workspace.
- Celebrate your dedication with a 5 Year’s Service Trip to recognize your milestone contributions.
- Volunteer Paid Time Off (VTO) to support causes you’re passionate about.
- Summer Fridays to kickstart your weekends early.
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