EBC Program Manager
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Job Description
EBC Program Manager optimizing NVIDIA’s customer briefing systems, Salesforce analytics, and AI workflows. Scaling operations for NVIDIA’s global Executive Briefing Center program.
Responsibilities:
- Drive the EBC reporting and analytics engine, including recurring reporting, data assurance, and leadership-ready insights
- Own BriefingSource administration, reporting workflows, field quality, workflow support, vendor customer concern handling, and issue resolution across the EBC program
- Partner directly with Sales Operations teams to improve dashboards, integration quality, and SFDC linkage
- Identify and implement practical AI-enabled workflows across briefing intake, reporting, feedback capture, knowledge retrieval, and team operations
- Define and maintain EBC program metrics across operational health, survey performance, partner activation, pipeline influence, and program outcomes
- Collaborate with global EBC program owners to develop scalable processes and tools for Speakers Bureau, Demos, EBC at key events, and regional operations
- Manage working relationships with vendors, reporting partners, and other cross-functional teams
Requirements:
- 8+ years of meaningful industry experience in program management, business operations, customer engagement operations, systems administration, analytics, or related roles
- Bachelor’s and/or Master’s degree or equivalent experience
- Direct hands-on BriefingSource experience, including administration, reporting, data quality, field configuration, workflow support, vendor concern management, and issue resolution
- Experience in Salesforce reporting and integration, particularly when Salesforce data supports downstream operational systems, dashboards, or customer engagement workflows
- Strong understanding of reporting logic, data quality, metrics definitions, dashboard development, and operational reporting practices
- Ability to evaluate AI workflow opportunities, translate business needs into clear requirements, and guide adoption with non-technical users
- Ability to learn NVIDIA's GTM motion, partner ecosystem, and EBC operating model quickly
- Strong program management skills across systems, operations, vendors, timelines, collaborators, and cross-functional dependencies
- Proven ability to influence cross-functional teams without direct authority and drive issues to resolution
- Ability to support multiple, varying initiatives across the broader organization
- Excellent communication skills, including the ability to explain data, status, risks, tradeoffs, and recommendations to leadership and cross-functional partners
- Strong understanding of Executive Briefing Center operations
- Hands-on experience building agentic workflows and AI-assisted business process automation, including MCP servers, APIs, and prompt evaluation
- Experience designing human-in-the-loop automation
- Background supporting global programs, priority events, partner-facing initiatives, regional operations, and sales enablement across time zones
- Proficient with agentic AI tools, Microsoft Office, BriefingSource, Salesforce, Jira, and reporting/dashboard platforms
Benefits:
- Equity
- Benefits
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