Enterprise Customer Success Manager
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Job Description
Enterprise Customer Success Manager responsible for driving measurable business impact and customer advocacy at Simetrik. Leading strategic account planning and engagement in a fully remote capacity from Brazil.
Responsibilities:
- The Enterprise Customer Success Manager serves as the primary value realization owner throughout the customer lifecycle, ensuring Simetrik delivers measurable business impact aligned with the customer's critical success factors.
- This strategic role goes beyond operational support to drive meaningful outcomes, enable renewals, and identify expansion opportunities by maintaining a deep understanding of the customer's evolving business challenges and objectives.
- The CSM is accountable for ensuring Enterprise customers receive exceptional value from their Simetrik investment by orchestrating internal resources, developing champions, and maintaining account relationships that transform customers into advocates.
- Success in this role requires both technical acumen and business savvy to translate platform capabilities into quantifiable business results.
Requirements:
- Bachelor’s degree in Business Administration, Marketing, Engineering, or a related field.
- 4+ years of experience in Enterprise Customer Success, Technical Account Management, or Solution Consulting roles within SaaS or enterprise software environments.
- Comprehensive technical acumen, with proven ability to understand, explain, and apply complex platform capabilities (APIs, integrations, data models, automation workflows) to solve customer challenges.
- Hands-on experience collaborating with technical and non-technical stakeholders, including IT, Product, and Operations teams, to ensure alignment between technical capabilities and business objectives.
- Demonstrated experience driving value realization and ROI tracking through data insights, adoption metrics, and performance dashboards.
- Proven experience in value-based customer engagement frameworks, with hands-on expertise in MEDDPICC to drive measurable impact, renewals, and expansion, is desirable.
- Experience leading technical and functional discussions and translating customer requirements into actionable product feedback or enhancement requests.
- Familiarity with enterprise systems (e.g., ERPs, CRMs, data platforms, payment and reconciliation systems) and their integration within customer architectures.
- Strong analytical and problem-solving skills with the ability to diagnose technical and business issues and propose scalable solutions.
- Excellent communication skills — able to translate technical details into clear business value for executive and operational audiences.
- Proven record of achieving renewal and expansion targets through consultative and value-driven engagement.
- Proficiency with tools such as Salesforce, Gainsight, Looker, or similar Customer Success and data analytics platforms.
- Fluent in English (written and spoken); additional languages such as Spanish is a plus.
Benefits:
- Well-funded and proven startup with large ambitions and competitive salaries.
- Entrepreneurial culture where pushing limits, creating and collaborating is everyday business.
- Open communication with management and company leadership.
- Small, dynamic teams = massive impact.
- 100% Remote Work (You choose where to work from).
- 500USD a year for you to invest in learning.
- 2 Family days.
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