Enterprise Program Manager
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Job Description
Enterprise Program Manager ensuring consistent delivery of FORTÉ’s AV and technology services for enterprise customers. Coordinating communications, billing, documentation, partnerships, and customer KPIs.
Responsibilities:
- Ensure a consistent experience for enterprise customers as FORTÉ delivers its portfolio of services directly and through trusted partnerships, including the Global Presence Alliance
- Ensure consistency in communications and adherence to customer and FORTÉ standards
- Ensure billing, documentation, tracking and other correspondence are delivered to customers accurately, on time and in mutually agreed formats
- Partner with the enterprise sales representative as a primary customer point of contact
- Lead the accumulation of KPIs and other key customer data during Quarterly Business Reviews and other customer touchpoints
Requirements:
- Previous experience in project management of AV, Digital Signage, Unified Communications or Building Technology projects
- Program Management preferred
- Experience leading a team
- Ability to interpret engineering schematics and communicate design intent to customers and team members
- PMP Certification preferred
- Industry certifications are a plus: CTS AVIXA, ITIL
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