Enterprise Strategic Program Manager
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Job Description
Enterprise program manager delivering CrossLab laboratory service solutions for Agilent Technologies in South Korea. Managing customer programs, budgets, vendors, risks, and cross-functional implementation.
Responsibilities:
- Manage and provide oversight for Enterprise laboratory-wide service programs at assigned customer sites
- Collaborate with the Agilent Enterprise Sales team to develop sales opportunities and design Enterprise-level support programs
- Ensure implementation and ongoing success of Enterprise-level support programs
- Manage delivery of large integrated support services solutions to external customers
- Support major laboratory-wide services programs involving cross-functional and multi-vendor efforts
- Determine program/project plans, budgets, structures, schedules, and staffing requirements
- Assist customers in defining and implementing complex integrated solutions
- Build and maintain client relationships
- Conduct thorough overall program/project risk assessments
- Coordinate internal and external project team contributions
- Cost customized solutions and ensure implementation within budgets
- Manage profit and loss responsibility
- Apply industry-accepted project management processes, practices, tools, and behaviors
- Manage, implement, and deploy assigned customer CrossLab solutions and projects
- Lead customer physical inventory and asset-tagging activities
- Provide cross-functional team leadership in line with Agilent policies and procedures
- Identify, onboard, and contract third-party service providers for assigned projects and programs
Requirements:
- Bachelor Degree or Masters in Chemical Engineering, Chemistry or equivalent
- 5 to 7 years of laboratory instrumentation support and/or sales experience
- Strong business acumen skills; MBA is an asset
- Ability to manage and understand laboratory instrument service and maintenance business (process & financial)
- Strong customer focus with a customer first mindset
- Ability to design, price, implement, and manage complex lab instrument service and maintenance programs at customer sites
- Team building/development and leadership skills
- Dedication and commitment to industry standard project management discipline; PMP certification is an asset
- Effective collaboration skills
- 3rd party service provider relationship development and management skills
- Excellent written and verbal communication skills
- Customer contracting and Scope of Work development experience
- Willingness/ability to travel 50% of the time
Benefits:
- Full-time weekly schedule
- Pay and benefit information available by country
- Equal opportunity employment
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