Lead Program Manager – Generative AI Data Operations
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Job Description
Lead Welo Data’s AI training-data programs at scale. Manage delivery teams, client governance, quality, vendors, capacity, budgets, and operational improvement.
Responsibilities:
- Lead a program of AI training data projects at scale
- Define program goals, roadmap, milestones, and operating model across multiple projects and vendors
- Lead a delivery team of PMs and Coordinators with goals, capacity plans, coaching, and performance feedback
- Own the day-to-day client relationship and run governance, planning, and QBR-style reviews
- Co-own quality outcomes with the Manager of Quality, including guidelines, audits, acceptance criteria, and corrective actions
- Plan and secure rater/annotator capacity and optimize shifts, handoffs, automation, and tooling
- Build and manage budgets, margins, and change orders
- Maintain program RAID, lead root-cause analyses and remediation, and escalate high-impact items
- Standardize SOPs, templates, and dashboards; pilot and scale automation with Ops Tech
- Ensure compliance with data handling, privacy, and platform access policies
- Coordinate with Sales/Account, Quality, Operations, and Vendor Management teams
Requirements:
- Bachelor’s degree or equivalent experience in business, operations, data/engineering, or a related field
- 5-8 years leading large or multi-workstream delivery in AI data, content review, labeling/annotation, or adjacent domains
- Proven program-level experience in high-volume environments, including vendor management and capacity planning
- Record of managing client relationships and running governance cadences
- Program planning and portfolio governance across multiple projects
- Team leadership including goal setting, coaching, delegation, and performance feedback
- Strong communication with senior client stakeholders and internal leaders
- Solid use of spreadsheets, PM/task boards, and BI dashboards
- Quality mindset with practical use of SOPs, QA gates, and acceptance criteria
- Sound judgment on scope, time, cost, and quality; confident negotiation and escalation
- Comfortable working with global, distributed teams
- Advanced English
- Familiarity with SQL/ETL concepts is a plus
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