ERP Consultant, Customer Support
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Job Description
Inhouse Consultant for Infoma ERP providing support in financial accounting. Focused on customer inquiries and continuous professional development.
Responsibilities:
- You are the first point of contact for users of our Infoma software modules in the area of financial accounting
- You analyze and classify customer inquiries and document the reports in the ticketing system
- You handle general customer inquiries and resolve them through remote diagnosis and assistance
- For more complex issues, you gather all relevant data and information and prepare them for the next support level
- You regularly make use of our training, development, and certification offerings to continuously advance your skills
Requirements:
- You have vocational training or a degree in business administration, public administration, or taxation — or equivalent practical experience
- You have excellent communication skills and enjoy contributing as a team player
- You are customer-oriented and friendly, with a strong service mindset
- You demonstrate attention to detail, commitment, and a willingness to learn
Benefits:
- Performance bonuses and employment under a collective bargaining agreement in a secure, stable, and growing industry environment
- Participation in the company’s employee share program, including subsidies for free shares and support for company pension schemes
- Flexible working models (e.g., part-time, flexitime, trust-based working hours, 4-day week, …) and the option for remote work
- Employee discounts with over 700 well-known providers
- State-of-the-art work equipment to support you in daily business (laptop, smartphone) and, of course, free drinks and fresh fruit
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